Customer Support Executive

2 weeks ago


Kemps Corner Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time ₹ 3,60,000 per year

Job Title: Customer Support Executive – Jewellery Industry

Location: Kemps Corner, Mumbai

Salary: ₹30,000 – ₹35,000 per month

Job Type: Full-time | On-site

About the Role

We are seeking an experienced and customer-oriented Customer Support Executive with a jewellery background. The ideal candidate should understand jewellery products, customer preferences, and the importance of delivering premium service to high-value clients.

Key Responsibilities

  • Handle customer inquiries (walk-in, phone, email, WhatsApp) regarding jewellery products, pricing, orders, and after-sales service.
  • Assist clients with product selection, customization, and order tracking.
  • Maintain excellent relationships with repeat and high-profile customers.
  • Coordinate with design, production, and sales teams to ensure accurate delivery timelines.
  • Handle customer concerns related to repairs, exchanges, or certifications.
  • Maintain detailed customer records and ensure timely follow-ups.
  • Uphold brand standards by providing a luxury customer experience at all touchpoints.

Required Skills & Qualifications

  • Graduate in any discipline (jewellery or gemology certification is an advantage).
  • 1–3 years of experience in customer support, sales, or service within the jewellery industry.
  • Strong product knowledge of gold, diamond, or gemstone jewellery.
  • Excellent communication skills in English, Hindi, and Marathi (preferred).
  • Ability to handle premium clientele with professionalism and discretion.
  • Familiarity with CRM tools, billing software, and jewellery industry practices.

Job Type: Full-time

Pay: From ₹30,000.00 per month

Work Location: In person

Speak with the employer



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