
Customer Support Executive
2 weeks ago
Job Title: Customer Support Executive – Jewellery Industry
Location: Kemps Corner, Mumbai
Salary: ₹30,000 – ₹35,000 per month
Job Type: Full-time | On-site
About the Role
We are seeking an experienced and customer-oriented Customer Support Executive with a jewellery background. The ideal candidate should understand jewellery products, customer preferences, and the importance of delivering premium service to high-value clients.
Key Responsibilities
- Handle customer inquiries (walk-in, phone, email, WhatsApp) regarding jewellery products, pricing, orders, and after-sales service.
- Assist clients with product selection, customization, and order tracking.
- Maintain excellent relationships with repeat and high-profile customers.
- Coordinate with design, production, and sales teams to ensure accurate delivery timelines.
- Handle customer concerns related to repairs, exchanges, or certifications.
- Maintain detailed customer records and ensure timely follow-ups.
- Uphold brand standards by providing a luxury customer experience at all touchpoints.
Required Skills & Qualifications
- Graduate in any discipline (jewellery or gemology certification is an advantage).
- 1–3 years of experience in customer support, sales, or service within the jewellery industry.
- Strong product knowledge of gold, diamond, or gemstone jewellery.
- Excellent communication skills in English, Hindi, and Marathi (preferred).
- Ability to handle premium clientele with professionalism and discretion.
- Familiarity with CRM tools, billing software, and jewellery industry practices.
Job Type: Full-time
Pay: From ₹30,000.00 per month
Work Location: In person
Speak with the employer
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