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Customer Support Executive

2 weeks ago


Kemps Corner Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Job Title**: Customer Support Executive - Jewellery Industry
**Location**: Kemps Corner, Mumbai
**Salary**: ₹30,000 - ₹35,000 per month

**Job Type**: Full-time | On-site

**About the Role**

**Key Responsibilities**
- Assist clients with product selection, customization, and order tracking.
- Maintain excellent relationships with repeat and high-profile customers.
- Coordinate with design, production, and sales teams to ensure accurate delivery timelines.
- Handle customer concerns related to repairs, exchanges, or certifications.
- Maintain detailed customer records and ensure timely follow-ups.
- Uphold brand standards by providing a luxury customer experience at all touchpoints.

**Required Skills & Qualifications**
- Graduate in any discipline (jewellery or gemology certification is an advantage).
- **1-3 years of experience in customer support, sales, or service within the jewellery industry.**:

- Strong product knowledge of gold, diamond, or gemstone jewellery.
- Excellent communication skills in English, Hindi, and Marathi (preferred).
- Ability to handle premium clientele with professionalism and discretion.
- Familiarity with CRM tools, billing software, and jewellery industry practices.

Pay: From ₹30,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9920501081