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Manager Operations
2 weeks ago
We are hiring for a Manager Operations/Quality role. Please find the below Key tasks and responsibilities for the same:
Job Description:
Manage operations across Life & Pension sub-processes including PRSA, ARF, S&I, Claims, and Servicing.
- Lead domain-specific Centers of Excellence (CoEs)
for New Business and Servicing
.
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Ensure process adherence, SOP compliance, and quality assurance across delivery teams.
- Drive training, knowledge management, and SME development using GenAI tools (e.g., dC.iKnow, dC.iGenie).
Collaborate with Risk & Compliance, Quality, and Transformation teams to ensure 3LoD readiness.
Support transition activities including KT, ramp-up, and monitored production.
Implement process improvements and automation opportunities to enhance efficiency.
Qualifications & Experience
-8
+ years in insurance operations with domain specialization in Life &
Pensions.
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Experience in managing teams across multiple locations and process areas.
Strong understanding of Irish regulatory landscape and insurance product lifecycle.
Exposure to transformation tools and automation platforms.
Experience in training, SOP development, and compliance audits.
Skills
Domain expertise in Life & Pension operations
People and process management
Quality and compliance orientation
Strong analytical and communication skills
