Team Leader- Insurance

5 days ago

Noida HO Noida Uttar Pradesh, India Fairvalue Insuretech Pvt. Full time ₹ 21,00,000 - ₹ 42,00,000 per year

Job Summary:

We are looking for an experienced and motivated Team Leader – Insurance to manage a team of insurance executives and ensure smooth day-to-day operations. The ideal candidate will be responsible for monitoring team performance, maintaining process quality, ensuring customer satisfaction, and meeting defined business targets. This role requires hands-on knowledge of insurance processes and strong leadership skills to manage team performance and drive operational excellence.

Key Responsibilities:

  • Supervise and guide a team of insurance executives in areas such as policy processing, claims handling, customer service, or renewals.
  • Ensure daily targets (KPIs and SLAs) related to productivity, quality, and turnaround time are met.
  • Allocate tasks effectively and monitor team workload and performance.
  • Conduct regular coaching, feedback sessions, and performance reviews to develop team capability.
  • Handle escalated customer issues and provide resolution in a timely and professional manner.
  • Ensure adherence to regulatory guidelines, internal SOPs, and compliance standards.
  • Collaborate with internal departments such as underwriting, sales, and IT to resolve operational issues.
  • Generate daily/weekly/monthly reports for management on team performance, process metrics, and improvement areas.
  • Assist in process audits and drive quality initiatives across the team.
  • Contribute to training new team members and support continuous learning for the team.

Qualifications and Experience:

  • Graduate in any discipline (Bachelor's in Insurance, Finance, or related field preferred).
  • 3–5 years of experience in the insurance industry, with at least 1–2 years in a team handling or supervisory role.
  • Strong knowledge of insurance products and operations (life, health, or general insurance).
  • Hands-on experience with insurance software systems, CRM tools, and MS Office (Excel, Word, Outlook).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to lead, motivate, and manage a team in a target-driven environment.

Preferred Skills:

  • Knowledge of IRDAI guidelines and compliance standards.
  • Experience in handling customer escalations and quality audits.
  • Ability to analyze data and use insights for process improvement.

Why Join Us?

  • Work with a customer-centric insurance organization with strong values and vision.
  • Growth-oriented role with opportunities for career advancement.
  • Supportive leadership and team culture focused on development and performance.

Job Type: Full-time

Pay: ₹15, ₹35,000.00 per month

Work Location: In person

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