Team Leader

7 days ago

Noida Sector Noida Uttar Pradesh, India Dairy Stamina Pvt Ltd Full time ₹ 19,20,000 - ₹ 38,40,000 per year

Job Summary:

We are seeking a motivated and experienced Team Leader with a strong background in insurance to oversee and guide a team of insurance agents, customer service representatives, or claims processors. The ideal candidate will have in-depth knowledge of insurance products, policies, and processes, combined with leadership skills to drive team performance and ensure customer satisfaction.

Key Responsibilities:

  • Team Management:
  • Supervise, coach, and support a team of insurance professionals.
  • Set performance goals and KPIs; monitor and evaluate individual and team performance.
  • Conduct regular team meetings, training, and one-on-one sessions to address challenges and improve skills.
  • Operations & Workflow:
  • Ensure smooth daily operations related to underwriting, claims processing, policy servicing, or sales (depending on department).
  • Allocate tasks effectively and manage workflow to meet deadlines and service level agreements.
  • Coordinate with other departments (e.g., underwriting, claims, compliance, sales) to resolve escalated issues.
  • Compliance & Quality Control:
  • Ensure all team activities are compliant with internal policies and regulatory guidelines (e.g., IRDAI).
  • Conduct quality checks and audits on processed applications, claims, or sales calls.
  • Provide feedback and corrective actions when standards are not met.
  • Customer Service & Relationship Management:
  • Handle high-level customer issues and resolve escalations promptly.
  • Promote a customer-first mindset within the team.
  • Maintain relationships with clients, agents, or brokers as needed.
  • Reporting & Analysis:
  • Prepare and present performance reports to management.
  • Analyze team metrics and identify areas for improvement.
  • Use data to make informed decisions about coaching, resource allocation, and strategy.

Requirements:

  • Bachelor's degree (preferably in Business, Insurance, Finance, or related field).
  • 3–5+ years of experience in the insurance industry (life, health, general).
  • Minimum 1–2 years in a supervisory or team leadership role.
  • Strong knowledge of insurance processes (sales, underwriting, claims, policy servicing).
  • Familiarity with insurance software/CRMs and MS Office Suite.
  • Excellent leadership, communication, and interpersonal skills.
  • Problem-solving mindset and ability to manage pressure.

Preferred Qualifications:

  • Insurance certifications (e.g., Licentiate/Associateship from III, IRDAI certification).
  • Experience with regulatory compliance and audits.
  • Background in telesales, customer service, or claims management.

Work Environment:

  • Office-based or hybrid (depending on company policy).
  • May involve rotational shifts (if part of a contact center).
  • Fast-paced, deadline-driven environment.

Job Type: Full-time

Pay: ₹20, ₹40,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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