Operations Head-Retail

OPERATIONS HEAD-RETAIL JOB DESCRIPTION
Who We Are We are the India's 1st naturally raised healthy chicken brand. Our journey began in 2020. We help farmers grow chicken and eggs naturally and offer same to consumers with end to end supply chain up to retail end. Founded by Mr. Saikesh & Mr. Sami. Our Vision Support local farmers and bring natural, wholesome to each home in India. Our Purpose We produce some of the highest quality meat and our mission continues to create a healthier future. Our Values Always embracing change Always committed to Hygiene Always following protocol Always providing 5 star experience and premium quality. Your Role We are looking for a Head of Operations to oversee daily activities across functions such as regulatory compliance at our retail stores operations, finance, IT etc. Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the retail business and retail delivery B2B.If you're also committed to productivity and compliance, we'd like to meet you. Ultimately, you'll ensure our operations run at all retail stores and corporate office smoothly and that people are productive. Join us in maintaining operations and driving our organization's growth. Your Responsibilities Formulate business strategy with others in the executive team to handle online delivery.

• Design policies that align with overall strategy.
• Implement efficient processes and standards.
• Manage the processing of sales orders and invoices and to ensure orders are dispatched on time, accurately and within cost.
• Create a thorough business plan for the retail stores that takes the local competition, the market, sales revenue, and costs into account
• Coordinate customer service operations and find ways to ensure customer retention.
• Ensure compliance with dump management & to reduce stock loss in store.
• Oversee the implementation of technology solutions throughout the organization.
• Manage contracts and relations with customers, vendors, partners and other stakeholders.
• Evaluate risk and lead quality assurance efforts and inventory management.
• Oversee expenses and budgeting to help the organization optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Ensure training of teams at retails stores for solving customer queries, increase CSAT and enhance customer experience and achieve the highest level of customer satisfaction while providing quick service for all customers.
• Hiring competitive employees who can add up the quality in rendering services.

Report on operational performance and suggest improvements. Developing sales strategies to improve sales and performance goals, researching and working with vendors, ordering inventory, maintaining detailed records for analysis, and evaluating sales performance. Ensure the retail stores are always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs. Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets. To understand daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team To ensure outstanding presentation and visual merchandising standards are maintained at all times. Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results Ensure all staff are kept up to date on changes to products, offers and promotions by creating standard operating procedures. Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews Your Experience Proven experience as Head of Operations, Operations Director or similar leadership role.

• Familiarity with all business functions including HR, finance, supply chain and IT.
• Experience with implementing IT systems.
• Knowledge of data analytics and reporting.
• Good with numbers and financial planning.
• Outstanding communication and negotiation skills.
• Excellent organizational and leadership ability.
• Analytical mind.
• Problem-solving aptitude.

Your Qualifications ·   BSc/BA in Business, Computer Science or other relevant field As a leading organization in our industry, we offer a dynamic and collaborative work environment where you can thrive and make a significant impact. Our company values diversity, innovation, and personal growth. ‍If you have any questions about the application process or would like further information about our company and to learn more about this position and apply, please submit your application. Please visit our LinkedIn page ‍ You can also reach out to us directly at .

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