Business Head

3 days ago

Hyderabad, Telangana, India TODAYS BASKET - ARUNACHALA LOGISTICS PVT LTD - HYDERABAD Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Business Head - Retail Operations Reporting to Executive Director

Role objective

The Business Head is responsible for development & implementation of strategy to drive P/L , day-to-day retail and ecommerce operations.

Role responsibilities Responsibility area Key tasks & activities

Strategy development and execution

  • Develop and execute retail and e-commerce business strategies to improve and enhance profitability
    •
  • Research market to discover new trends and technologies to improve retail and e-commerce operations performance
  • E-commerce operations
    • Provide insights on customer shopping trends to support assortment selection and identify assortment gaps
    • Work closely with demand forecasting and warehousing teams to ensure smooth order fulfilment
  • Ensure to work with developers, marketing team and digital marketers to improve quality, speed of website, website uptime and traffic acquisition
  • Implement & oversee risk mitigation- flagging suspicious activity, ensure disaster recovery plan, etc.
  • Ensure efficient cash collection procedure for ecommerce transactions

Inventory Management
• Optimize inventory turnover-minimize stockouts & reduce excess inventory. Maintain timely communication with warehouse for order quantities, restocking
• Ensure the orders received are dispatched accurately and within specified timelines.
• Work closely with Product Manager to monitor SKU, Product cycle, Seasonal demand & other variable to ensure adequate stock of product across categories.

Customer satisfaction
• Drive customer retention by ensuring good customer service by addressing and ensuring the timely resolution of customer issues.
• Providing an interactive and simple user interface for customers to drive conversion rate
• Ensure to provide adequate support to customer for delivery related issue and minimize escalations and dissatisfaction
• Lead the implementation and optimization of key features such as product discovery, checkout, payment methods etc to improve the customer experience

Job Description

Todays Basket

People Management
• Train employees to create a customer focused culture of employees
• Plan, identify, communicate, and allocate responsibilities and practices to personnel to ensure smooth flow of ecommerce operations

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