Customer Success

3 days ago

Chennai, Tamil Nadu, India Meritto Full time ₹ 2,50,000 - ₹ 12,00,000 per year

In Customer Success, you'll be the friendly face and voice of Meritto, guiding our clients every step of the way. Your

day will be spent building relationships, troubleshooting issues, and celebrating wins with clients as they see the

impact of our solutions firsthand.

Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer

which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training,

meetings,workshop, upsell and renewal.

You must have high levels of self-motivation, excellent relationship management and the ability to communicate with

both technical and business stakeholders.

We promise to offer a lot of challenges, opportunities to learn & grow in a fast-paced environment.

Key Roles & Responsibilities

● Gather requirements from clients, Suggest Product Solutions, coordinate with other teams to ensure

seamless Implementation

● Frequent traveling at client locations for product training, and adoption purposes

● Have deep product knowledge of all product lines. Ability to showcase product demos and work out solutions

for business use cases using best product fit.

● Work with internal cross-functional teams (Product, Sales, Marketing, Product Marketing, Finance, support,

etc.) to ensure customer issues/ solutions are addressed.

● Review ongoing product usage, account health, risk assessment, industry trends, customer trends, and

competitor landscapes; Identity upsell/cross-sell opportunities,

● Provide actionable insights to decision-makers to influence strategy and performance

● Ability to effectively prioritize and execute tasks in a fast-paced environment

● Manage overall customer success to ensure high retention and renewal rate.

● Act as a bridge between the company and the client.

What we're looking for

● Master's or Bachelor's degree in business, IT, or a related field with 1–3 years of experience in Customer

Success, Account Management (preferably in a SaaS environment).

● Should be highly comfortable in the fast-paced, high-growth startup environment.

● Strong stakeholder management, analytical ability, and comfort with SaaS metrics

● Demonstrated track record in leading customer engagements, renewals, and upsell/cross-sell opportunities

in a SaaS environment

● Familiarity with SaaS products, CRM tools, and data-driven decision-making is required.

● Strong stakeholder management, analytical ability, and comfort with SaaS metrics (churn, NRR, CSAT,

etc.).

● Proficiency in Excel and report generation.

  • Customer Success

    1 day ago

    Chennai, Tamil Nadu, India Paperflite Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Introducing Paperflite:Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We've developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot - that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard...

  • Customer Success Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 6,30,000 - ₹ 15,68,037 per year

    A Customer Success Specialist's job is to manage the customer relationship post-sale, ensuring they gain maximum value from the product and are satisfied, which promotes retention and growth for the company. Key responsibilities include client onboarding, providing product training and support, monitoring customer health and engagement, resolving issues,...

  • Customer Success Manager

    5 days ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Manager - Customer Success - US Job Description As the Manager of Customer Success for the NA Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement. Your leadership will ensure strong collaboration with customers, effective adoption strategies, and long-term customer success across the...

  • Customer Success Manager

    7 days ago

    Chennai, Tamil Nadu, India BayOne Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position: Customer Success Manager Location: Gurgaon (Hybrid) Type: Fulltime with BayOne Responsibilities: Skills Required Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba Communication and interpersonal skills Problem-solving and analytical thinking ...

  • Customer Success Engineer

    5 days ago

    Chennai, Tamil Nadu, India Alchemy USA Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThis is a full-time on-site role located in Chennai for a Customer Success Engineer. The Customer Success Engineer will be responsible for managing customer relationships, providing technical support, troubleshooting issues, and ensuring customer satisfaction. This role involves working closely with the sales and product teams to understand...

  • Customer Success Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India DevAssure - AI Test Agent Full time

    Company DescriptionDevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile,...

  • Customer Success Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India DevAssure - AI Test Agent Full time

    Company DescriptionDevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile,...

  • Customer Success Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Zocket Full time

    Customer Success Manager ( US & Eurasia )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower...

  • Customer Success Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Zocket Full time

    Customer Success Manager ( US & Eurasia ) About the organization - At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower...

  • Customer Success Manager

    1 day ago

    Chennai, Tamil Nadu, India Zocket Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Customer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...