Customer Success Executive

5 days ago


Pune, Maharashtra, India Randstad Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities:

  • Manage customer queries and support requests through multiple channels (calls, WhatsApp, email, chat)
  • Onboard new customers with a warm, personalized experience, ensuring they feel confident in their choice.
  • Monitor customer satisfaction and proactively address issues to avoid churn.
  • Build long-term customer relationships by listening, understanding, and guiding them. Collaborate with marketing to create engaging communication that educates rather than sells.
  • Track key customer success metrics (satisfaction score, repeat orders, referrals, churn rate.
  • Identify upsell opportunities organically only when they genuinely add value for the customer.

Requirements:

  • 2–4 years of experience in Customer Success / Relationship Management (preferably in D2C, FMCG, or e-commerce).
  • Strong communication skills in English, Hindi, and/or Marathi.
  • Empathy-driven mindset with genuine care for customer well-being.
  • Experience in customer-centric platforms like Amazon, Myntra, Flipkart, BigBasket, or similar will be highly valued.
  • Ability to multitask, remain calm under pressure, and resolve problems with patience.
  • Candidates residing in or near Viman Nagar, Pune preferred for better coordination.


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