
Logistics Executive
3 days ago
.
Role Objective
The Customer Support Executive will act as the first point of contact for TruKKers clients and internal operations teams based
across the MENA (Middle East & North Africa) region. Though based in India, the role involves remote support for day-to-day
logistics execution, coordination, documentation, and issue resolution. The ideal candidate will possess strong communication
skills, a solution-oriented mindset, and the ability to manage time-sensitive tasks across multiple time zones.
Key Responsibilities
Client Coordination & Support
Serve as the key liaison between MENA-based clients and internal operations teams.
- Respond promptly to customer inquiries via phone, WhatsApp, email, or ticketing system.
- Provide real-time updates on shipments, truck status, loading/unloading, and delivery timelines.
Ensure adherence to client SOPs and track all SLA commitments.
Trip Monitoring & Operations Coordination
Monitor live trips across KSA, UAE, Oman, Bahrain, and other MENA countries using GPS or internal TMS tools.
- Proactively follow up with drivers, fleet managers, and sourcing teams to ensure timely deliveries.
Immediately flag any delays, route deviations, or non-compliance incidents to relevant teams.
Documentation & System Management
Collect and validate delivery documents (PODs, invoices, LPOs) shared by field teams or vendors.
- Ensure timely and accurate data entry into internal systems and/or client dashboards.
Coordinate with FinOps and Invoicing teams to retrieve missing documentation.
Issue Resolution & Escalations
Identify and escalate issues such as delays, vehicle breakdowns, or driver non-responsiveness.
- Coordinate with regional MENA teams to ensure swift resolution and consistent client updates.
Maintain a structured ticketing log of all escalations and their closure status.
Cross-Functional Coordination
Collaborate with sourcing, fleet, invoicing, collections, and client success teams for smooth execution.
- Join daily sync calls or war-room operations with MENA counterparts.
- Share consolidated daily/weekly operational performance reports with India and MENA leadership.
Required Skills & Qualifications
Experience
- 2 years of experience in logistics customer support, international BPOs, or transportation coordination.
- Prior exposure to GCC/MENA markets is preferred. "" Hindi Speaking is a MUST ""
Skills
- Proficient in spoken and written English; Arabic is a plus.
- Hands-on experience with CRM tools, TMS platforms, Excel/Google Sheets, and ticketing systems.
- Ability to multitask and work under pressure in a time-critical logistics environment.
Behavioral Attributes
Saudi Arabia UAE Egypt Bahrain India Jordan Oman Turkey Poland Kazakhstan China
- Highly customer-centric with attention to detail.
- Strong problem-solving skills and proactive follow-through.
- Willingness to work in shifts to support MENA time zones.
Why Join Us?
- Cutting-edge technology stack and exciting projects.
- Collaborative work culture with opportunities for learning and growth.
- Competitive salary and benefits package.
If you are passionate about building scalable applications and solving complex challenges, wed love to hear from you
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