Executive HR Business Partner

24 hours ago


Bhopal, Madhya Pradesh, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Executive – Human Resource Business Partner (HRBP)

Location:
Bhopal

Company:
IGT Solutions Pvt. Ltd.

Industry:
IT & BPM – Travel, Transportation, and Hospitality Domain

Company Overview:

IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over
10,000+ travel industry experts
and
15 state-of-the-art delivery centers
worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting.

IGT is committed to a diverse and inclusive workplace and provides
equal employment opportunities
without regard to age, gender, race, religion, disability, or other protected statuses.

Job Summary:

We are seeking a dynamic and experienced
Executive – HR Business Partner (HRBP)
to join our team in
Gurgaon
. This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.

Key Responsibilities:

  • Employee Relations:
    Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
  • Compliance & Policy Adherence:
    Enforce labor laws, company discipline, and the Code of Conduct.
  • Attrition Management:
    Maintain attrition at or below 5%.
  • Employee Engagement:
    Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
  • Performance Management:
    Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
  • Training Compliance:
    Track training plan adherence for the assigned vertical/process.
  • Exit Management:
    Conduct exit interviews, analyze survey data, and present actionable insights and trends.
  • Retention Strategies:
    Implement effective strategies to enhance employee retention and workplace satisfaction.
  • Branding & Market Intelligence:
    Support employer branding and monitor industry HR best practices.
  • Policy Compliance:
    Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

Qualifications:

  • Education:
    Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
  • Experience:
    Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

Skills & Competencies:

  • Proficiency in
    MS Office tools
    (Excel, PowerPoint, Word)
  • Strong
    analytical and problem-solving
    skills
  • Basic understanding of
    labor laws
    and HR practices
  • Ability to
    multitask
    and manage deadlines
  • Excellent
    verbal and written communication
    skills
  • Strong
    interpersonal and conflict-resolution
    abilities

Additional Information:

  • Work Environment:
    Onsite role (Bhopal office)
  • Work Schedule:
    Flexibility to work in
    shifts (rotational)
    .

Why Join IGT Solutions?

Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.



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