Customer Support Executive

24 hours ago

Ahmedabad, Gujarat, India Flavaroma Full time

Key Responsibilities
Customer Inquiries and Support:

  • Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies.
  • Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.
  • Sales Order Processing Assistance:

Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.

Develop and maintain order status forms to track order progress from placement to delivery.

  • Documentation Handling and Accuracy:

Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.

Maintain organized records of all sales documentation for easy retrieval and reference.

  • Account and Item Master Creation: Create and maintain account master records for new customers and vendors. Establish item master records for new products, ensuring accuracy and completeness.
  • Sample Invoice Generation: Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
  • Team Coordination and Support: Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support. Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.

Qualifications

  • Education:

Bachelor's degree in Business Administration, Marketing, or a related field.

  • Experience:

Minimum of 1-3 years of experience in customer support, sales order management, or a similar role.

Previous experience in sales order management or documentation handling is a plus.

  • Skills and Abilities:

Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.

Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.

Proficiency in using CRM software, Microsoft Office Suite (Excel, Word, Outlook), and other customer support tools.

Ability to handle challenging customer situations calmly and professionally.

  • Other Requirements:

Knowledge of sales order processing and inventory management systems.

Familiarity with regulatory requirements for sales documentation and E-way bills.

Skills: sales,crm software proficiency,crm software,documentation,sales order processing,communication skills,inventory management,customer support

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