Branch Service Manager

2 days ago


Kolkata Mumbai, India Reliance Nippon Life Insurance Company (RNLIC) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role - Branch Service Manager

Location - Mumbai, Kolkata

Education - Any Graduate with min 4 to 5 years of experience in Life Insurance preferably in Branch Operations

Roles & Responsibilities

  • Driving Retention activity in the region, drive team to achieve the set targets.
  • Work with branch operations team to achieve set KPIs.
  • Co-ordination with all departments.
  • Sales support in terms of leads generation, retention, NB and ARF related work.
  • Training of CEs.

Key Performance Indicators

  • Adherence to TAT- Customer service, New business, ARF.
  • Accuracy and consistency in KPIs.-Customer service, New business, ARF
  • Customer retention (Surrender retention).
  • Audit scores, Branch Audit, BCMS and BPMS
  • Lead generation for new business.
  • Renewals, 13th Month Persistency.
  • ECS and Bank account collection.


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