Branch Service Manager
3 days ago
Role - Branch Service Manager
Location - Mumbai, Kolkata
Education - Any Graduate with min 4 to 5 years of experience in Life Insurance preferably in Branch Operations
Roles & Responsibilities
- Driving Retention activity in the region, drive team to achieve the set targets.
- Work with branch operations team to achieve set KPIs.
- Co-ordination with all departments.
- Sales support in terms of leads generation, retention, NB and ARF related work.
- Training of CEs.
Key Performance Indicators
- Adherence to TAT- Customer service, New business, ARF.
- Accuracy and consistency in KPIs.-Customer service, New business, ARF
- Customer retention (Surrender retention).
- Audit scores, Branch Audit, BCMS and BPMS
- Lead generation for new business.
- Renewals, 13th Month Persistency.
- ECS and Bank account collection.
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