Customer Service Executive

5 days ago

Gandhipuram Coimbatore Tamil Nadu, India SHRI ARTHI JEWELLERY Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Overview:

The Guest Relationship Executive is responsible for providing an exceptional in-store experience by welcoming customers, understanding their needs, guiding them through the purchasing process, and ensuring customer satisfaction. This role requires excellent communication skills, attention to detail, and a proactive approach to building positive customer relationships.

Key Responsibilities:

  • Greet and Welcome Customers:
  • Warmly greet customers with a smile and "Vanakkam" to create a welcoming atmosphere.
  • Identify Customer Needs:
  • Enquire about the customer's specific needs or preferences to better assist them.
  • Guide to Relevant Counter:
  • Lead customers to the appropriate section based on their requirements.
  • Offer Comfort:
  • Provide seating arrangements to make customers feel comfortable.
  • Facilitate Introduction to Salesman:
  • Inform the relevant salesman about the customer's needs and introduce them to the customer.
  • Assure Continuous Assistance:
  • Reassure customers to continue their purchase and let them know you are available for further assistance.
  • Offer Beverages:
  • Ask about the customer's preferred drink and offer it accordingly to enhance their experience.
  • Periodic Check-ins:
  • Check in on the customer periodically to ensure they are comfortable and well-served.
  • Assist with Billing and Delivery:
  • Support the customer during the billing process and ensure smooth delivery of purchased items.
  • Provide a Warm Send-Off:
  • Give a courteous farewell, ensuring customers feel valued and encouraging them to revisit by expressing your expectation of seeing them again.
  • Report Customer Concerns:
  • Proactively report any signs of customer dissatisfaction to the manager for resolution.
  • Active Floor Presence:
  • Maintain an active and attentive presence on the floor to promptly attend to customer needs.

Qualifications & Skills:

  • Proven experience in customer service or hospitality roles.
  • Excellent interpersonal and communication skills.
  • Friendly demeanor with a proactive and problem-solving attitude.
  • Ability to manage time and multiple customer interactions effectively.
  • Basic knowledge of billing processes and customer satisfaction standards.

KPI

Customer Satisfaction Rate: Measure customer feedback and satisfaction scores based on their in-store experience.

Customer Revisit Rate: Track the number of returning customers attributed to engagement efforts and farewell messaging.

Timeliness of Assistance: Monitor the time taken to address and assist customers promptly at various touchpoints.

Resolution of Customer Concerns: Measure the percentage of customer issues reported and resolved effectively.

Active Floor Presence: Evaluate the frequency and consistency of active engagement on the floor throughout the shift.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

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