
Customer Service Executive
5 days ago
**Position Overview**:
We are seeking a highly motivated and customer-focused individual to join our Fintech Customer Support team. As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction and success of our clients. This position requires a strong commitment to providing excellent service, effective communication skills, and the ability to troubleshoot and resolve customer issues in a timely manner.
**Requirement**:
Â- Bachelor's degree in business, finance, or a related field.
Â- Experience in a customer service management.
Â- Strong understanding of financial products and services.
Â- Exceptional communication and interpersonal abilities.
Â- Problem-solving and decision-making skills.
**Responsibilities**:
Â- Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency.
Â- To provide support to all internal and external customers.
Â- Policies and procedures to sustain a high level of service to all sectors.
Â- Develop robust departmental systems, policies and procedures to sustain a high level of service to all sectors.
Â- Assist manager or supervisor with scheduling.
Â- Monitor the daily workloads of team members and make adjustments to correct procedures are followed.
Â- Reports to the manager or head department.
Â- May validate or coordinate the work of others on a support team.
Â- Monitor the activities to ensure all service levels committed are met and exceeded.
Â- Stay up to date on the latest industry trends, technology and best practices.
Â- Report on KPIs and track customer service metrics.
Bachelor's degree in business, finance, or a related field.Â
2 + Years
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