Senior Executive
1 week ago
Responsibilities:
- Managing daily operations at vendor premises in line with SOPs laid by the Management
- Aligning team to deliver the daily deliverables as per SOP
- Immediate execution of the business rules as and when changed
- Managing operational activities in terms of completing Productivity within TAT and increasing the quality percentage.
- To review staff performance periodically and coach the team effectively.
- Conducting brain storming sessions to identify the root cause of errors.
- MIS requirement fulfilments as per the management requirements.
- Review staff performance periodically and coach the team effectively
- Support team for reconciling the transactions and complete the process on daily basis to ensure 100% coverage of the transactions.
- Flexible to work in shifts.
- Handling the daily process, monitoring the team, and regulatory requirements
- Should be able to handle escalations and resolve them amicably
- Ensure and monitor day to day deliverables within the agreed TAT
- To ensure data security at Vendor premises
Professional Skills:
- Excellent command on English & Hindi - both verbal and written.
- People Management Skills.
- Root Cause Analysis of the error report.
- Good knowledge in MS Office / MIS preferable
- Should be capable of multi-tasking and Should have basic knowledge of Mutual Fund processes
- Analytical and methodical approach to resolving the issues
- Should have the ability to interact at all levels
- Should be proficient in Hindi
Experience & Educational Qualification:
- Team management skill.
- Any Graduate
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