Lead - Operations

3 days ago

Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Eligibility Criteria

  • Bachelors degree in Business Administration, Operations Management, or a related field
  • Proven experience in an operational role, preferably in a similar industry( E-Commerce)
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Proficiency in MS Office and operational management software
  • Ability to work independently and as part of a team
  • Strong organizational and multitasking skills

Job Responsibilities

  • Assist in planning and executing operational strategies
  • Oversee daily operational activities and ensure they align with the companys objectives
  • Monitor and analyze the effectiveness of various processes and workflows
  • Identify areas for improvement in operational processes
  • Develop and implement process optimization initiatives
  • Monitor the impact of implemented changes and adjust strategies as necessary
  • Coordinate with various departments to ensure seamless operations
  • Communicate effectively with team members and management
  • Prepare and present reports on operational performance
  • Monitor quality control processes and implement corrective actions when needed
  • Oversee the entire order fulfillment process, ensuring timely and accurate order processing
  • Coordinate with warehouse and logistics teams to ensure efficient packing, shipping, and delivery of products
  • Monitor order status and resolve any issues related to delays, cancellations, or returns
  • Manage inventory levels to prevent stockouts and overstock situations
  • Implement inventory control procedures to maintain accurate stock records
  • Work with shipping carriers and logistics partners to optimize delivery routes and costs
  • Collaborate with the customer service team to address and resolve customer inquiries and complaints
  • Maintain relationships by supporting suppliers and vendors

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