Customer Support Executive

2 days ago

Puducherry, Puducherry, India Laksh Source Business Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Executive

Location: Pondicherry

Job Overview:

We are looking for a motivated and energetic Customer Support Executive to join our team. The role involves handling inbound/outbound calls, understanding customer needs, promoting products/services, and providing excellent customer support to ensure satisfaction and sales growth.

Key Responsibilities:

* Make outbound calls to prospective customers and generate leads/sales.

* Handle inbound customer queries, resolve issues, and provide accurate product/service information.

* Build and maintain strong customer relationships by delivering exceptional support. * Follow up on leads and maintain a pipeline for conversions.

* Collaborate with the sales and marketing team to improve customer engagement and sales strategy.

* Ensure compliance with company policies and maintain professionalism in all communications. Requirements

* Proven experience as a telesales executive, telesales, or customer support role.

* Excellent communication and persuasion skills

* Ability to handle rejections and remain motivated in a target-driven environment.

* Good problem-solving skills and customer-first approach.

* Basic computer knowledge

* Minimum [6months/1 year] of telesales or customer support experience preferred.

Key Skills:

* Customer Support & Relationship Management

* Communication & Active Listening

* Negotiation & Persuasion

* Time Management

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