Customer Support Executive

3 days ago

Noida, Uttar Pradesh, India Grayeye IT systems Private Limited Full time ₹ 2,80,000 - ₹ 4,20,000 per year

Key Responsibilities:

  • Respond to customer inquiries related to hardware products (e.g., specifications, availability, compatibility, pricing) via phone, email, or chat.
  • Assist customers in placing orders, tracking shipments, and understanding billing or warranty processes.
  • Provide basic troubleshooting support for hardware-related issues and escalate complex cases to the technical team.
  • Coordinate with sales, logistics, and inventory teams to ensure timely order fulfillment and delivery.
  • Maintain up-to-date product knowledge to offer accurate and helpful advice to customers.
  • Log customer interactions, issues, and resolutions in CRM systems (e.g., Zoho, Salesforce, etc.).
  • Follow up with customers post-purchase to ensure satisfaction and handle any concerns.
  • Support field sales teams with documentation, quotations, and customer follow-ups when required.

Requirements:

  • Bachelor's degree in Business, IT, Electronics, or a related field (preferred).
  • 1–3 years of experience in customer support, preferably in hardware or IT product sales.
  • Strong communication skills (verbal and written).
  • Basic understanding of hardware components (e.g., computers, networking devices, peripherals).
  • Familiarity with CRM/ticketing systems and order management tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer-first mindset with a positive and problem-solving attitude.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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