Admissions and PR Manager

Key Performance Indicators (In line or better than the preceding 5-year trend)

· Achievement of student enrolment targets (linked to Marketing plan)

· Improved home-school communications between staff and parents

Increase in positive school survey results (linked to Academics team)

Improvement in school ranking in Hyderabad, Telangana and India

Level of commitment to the life of the school

Completion of annual objectives

Position Objective

Provide quality customer service to parents and prospective new parents to support retention of students, attract new families and enhance the reputation of the school.

Promote and market the school to relevant stakeholders, developing loyalty and advocacy of the school and NYA brand

Drives enrolments to meet annual student target numbers

To collaborate and support the Academic Dept with Marketing & Events that host and showcase student events, run parent invitational events and to organize general internal /external events that NYA is involved.

Responsibilities

This position will will:

Customer Service

Promote the school in the best possible way by providing customer service excellence to parents and visitors. Coordinate and lead school tours for prospective new parents ensuring that tours are tailor-made to meet their needs as much as possible and promote the school's academic and non-academic achievements

Lead the parent journey, mapping and measuring how customer service at all points supports NYA's brand promise and encourages parent endorsement

Maintain open lines of communications with existing parents and ensure that their feedback including concerns, complaints and compliments are handled effectively and passed to the relevant member of staff, efficiently and in a timely manner. Liaise with other school personnel or departments as required.

Resolve, or escalate through the correct channels, non-academic school issues that parents or parent's groups may raise

Ensure that the HOS and/or Vice Principal and relevant staff are regularly informed of problems or matters of significance

Undertake parent surveys. Collate responses and produce analysis and action planning recommendations in partnership with the SLT

Conduct Parent Exit Surveys and prepare reports for the SLT

Train and supervise Front of House staff for excellence in customer service and face to face parent contact.

Admissions and Registrations

Operate the admissions procedures ensuring all students are registered in accordance with NYA's regulatory policies

Provide the HoS and SLT with regular updates on Admissions Data

Manage the application approvals process with the Vice- Principal and Academic Coordinators

Manage and conduct student registration assessments in liaison with relevant Coordinators, EAL and SEN staff

Manage all placement tests or interviews for new registrations to school and collate results

Arrange the placement of students in classes with the approval of HOS and Vice Principal Manage wait lists and ensure the school's admissions policy is transparent and adhered to

Liaise with the Finance Department to issue invoices for new students and ensure that all data is current on the student management system

Manage the initial induction of new families and students, including answering all questions in a professional and timely manner, providing support and advice

Ensure the effective management and compliance of best practice for customer relations, including line management of the Front of House and Admissions teams.

School Community

Work with new and prospective parents, existing parents, visitors to the school, school employees and Senior Leadership and other departments as required

Develop and maintain a highly functioning professional relationship with each department

Vigilantly ensure the safety and welfare of team members and colleagues

General

Be prepared for involvement in complex project management issues if required

Have a good understanding of budgets and business-planning

Ensure the NYA policies, procedures, and codes of conduct are followed at all times

Maintain educational knowledge of NYA, curriculum development and accreditation changes to remain current and able to report or market on changes to the educational services on offer

Attend relevant meetings and serve on committees as required

Working within budget guidelines and company procedures

Accountable for driving enrolments in order to meet annual student number targets as confirmed by the SLT

Carry out such other duties and responsibilities as may from time to time be required by the school.

Safeguarding

The job holder's responsibility for promoting and safeguarding the welfare of children for whom s/he is responsible, or with whom s/he comes into contact. This will be to adhere to and ensure compliance with the relevant Safeguarding and Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School's Safeguarding Lead or to the HoS so that a referral can be made accordingly to the relevant statutory authorities and services.

Professional

Relationship management experience; a minimum of two years in a customer focused role preferably in a service industry (2 years' experience in hospitality or education sector desirable)

Proven ability to lead a team

Proven ability to devise plans of action and asses those plans regularly

Proven ability to solve problems when they arise, or be ready to anticipate problems before they happen

Demonstrate an ability for organized approach to planning, implementation, monitoring and reporting

Demonstrate professional behaviour when interacting with colleagues and the various departments

Ability to be reflective to improve team performance through evaluation and critically evaluating professional and personal practice

Ability to collaborate and provide professional support to colleagues

High proficiency in MS Word, Outlook, Excel, PowerPoint, and graphic design software (is desirable)

Personal

Solid time management skills, the ability to multi-task and cope with peaks of demand.

Strong ethical and moral values

Strong interpersonal and collaboration skills

Strong communication and motivational skills

Adaptable, flexible, innovative, creative and solution driven

High level personal resilience

High level English / Hindu literacy and communication competence (Telugu desirable)

Job Type: Full-time

Pay: ₹35, ₹70,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person