Enterprise Account Manager @

1 week ago

Greater Hyderabad Area, India Aviate Full time ₹ 5,00,000 - ₹ 10,00,000 per year

At , we don't just power conversations- we build AI agents that think, speak, and act.

Our voice-first, Agentic AI platform helps enterprises automate millions of customer interactions across voice, chat, and workflows- with zero handoffs, in 40+ languages, and at enterprise scale.

Trusted by 200+ customers, including Fortune 500 brands, we power 30M+ voice interactions daily in 40+ languages, including 12+ Indian languages.

Whether it's securing transactions, scaling support, or driving collections- our AI agents are built for real-world business impact.

What We Offer:

A unified Generative AI CX suite built for action:

Inya : Free to use Bot Builder platform for Gen AI Agents

Armour365 : Voice biometrics for real-time, secure authentication

Automate365 : Omnichannel AI agents for process automation

Assist365 : Live call intelligence to guide human agents

Aura365 : Post-call analytics for QA and insights

What Powers Us: - Speech-to-speech Multilingual LLMs for natural, real-time conversations - Domain-specific SLMs tuned for BFSI, retail, auto, healthcare, and more -

20+ patents across voice, NLP, and intelligent orchestration - Agentic AI architecture for zero handoffs and autonomous decision-making

Why Teams Choose - Built for Scale : Millions of calls. Dozens of languages. Zero handoffs. - Proven Results : Faster resolutions, 70% cost savings, and happier customers - Enterprise-Grade : SOC2, HIPAA, GDPR, PCI DSS, ISO 27001 certified -

Backed by Samsung Ventures and InfoEdge, with strategic partnerships with NVIDIA, Microsoft, and more

Headquartered in Bengaluru & California, we're not just building AI- we're leading the next wave of autonomous customer experiences.

Responsibilities

  • Establish clear client retention goals.
  • Define success milestones for the clients and employees to work towards
  • Assist customers with setting up and navigating various programs
  • Promote the value of 's software & services
  • Upsell/ Cross-sell 's software & services
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve the customer experience.
  • Assist in conducting Customer Workshops on a periodical basis

Requirements and skills

  • Proven work experience as a Customer Success Manager or similar role for a minimum of three years
  • Working in a SAAS organization is a must
  • Experience in dealing with large and mid size Enterprise customers in India
  • Should have a quota carrying experience
  • Exceptional ability to communicate and foster positive business relationships
  • SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a must.
  • Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.
  • A bachelor or MBA degree is preferred.
  • This role requires fair amount of travel meeting your clients and working from the office location.

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