Team Lead- US Voice Process

2 weeks ago


Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Role & responsibilities

  • Drive overall team performance and ensure timely task completion.
  • Monitor and improve key metrics like AHT, CSAT, and Attrition.
  • Resolve and escalate queries through proper channels.
  • Compile and share performance reports (Daily/Weekly/Monthly).
  • Coordinate with leaders and trainers to address process issues.
  • Communicate process goals and inspire the team to exceed expectations.
  • Foster a supportive, open, and collaborative team environment.
  • Facilitate problem-solving and teamwork.
  • Conduct quality checks to maintain benchmark standards.
  • Keep leadership informed of progress and challenges.
  • Focus on continuous performance improvement.

Preferred candidate profile

  • Any Graduate
  • Excellent communication skills
  • Min 2 years of experience in Bpo/Customer Service for International Voice process
  • Minimum 1years of experience in team handling and people management.
  • Immediate joiner
  • Must reside at Mumbai currently
  • Flexible to work in shifts(pick up drop offered with in company's hiring bounderies)
  • Must be willing to work from the office

Not Looking for:

  • Out of Station candidate
  • Not available immediately to join

Interview details(VIRTUAL)

  1. HR
  2. Ops

Contact HR LIPIKA for more , or mail your cv to



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