
US Voice Process Associate
13 hours ago
Location
: Airoli, Navi Mumbai (Mumbai Metropolitan Region)
Process: US Voice Process
Eligibility
:
• Graduate Fresher with excellent communication skills
•
Not eligible:
Technical / Hotel Management degrees (Tech, MTech, MCA, BCA, MBA, HM, or any other specialized technical stream)
Salary
: 2.4 LPA + Night Shift Allowance
Benefits
: One-way cab facility provided
Shift
: Night Shift (US Process)
Role Description
This is a full-time on-site role for a US Voice Process Associate (Freshers) located in Navi Mumbai. The US Voice Process Associate will be responsible for handling customer service calls, addressing customer inquiries and concerns, providing information about our products, and ensuring a high level of customer satisfaction. Additionally, the role involves processing orders, managing customer accounts, and supporting various aspects of the business process outsourcing (BPO) operations.
Qualifications
- Strong Customer Service and Communication skills
- Analytical Skills for problem-solving and decision-making
- Basic understanding of Finance and BPO processes
- Excellent verbal and written communication abilities
- Ability to work effectively in a team and handle multiple tasks
- Aptitude for learning and adapting to new technologies and processes
- High school diploma or equivalent; a degree in a related field is a plus
- Previous experience in a similar role or customer-facing environment is beneficial but not mandatory
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