Order Management Team Lead

Job Description

About this job

NielsenIQ is seeking a talented Order Management Team Leader to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Global Post-Sales Enablement Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task team leader with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.

Responsibilities

Passionate about engagement and leading a team (onshore and / or offshore resources) to ensure Order management SLAs are met while successfully overseeing day-to-day category of services workload

Effective at leading a team of up to 10 direct reports

Responsible for the overall success of Order Management team through coaching, training, onboarding, and overall professional development of team members through direct management and/ or mentorship

Design projects & initiatives for the team to drive from conception through execution outside of primary service offerings to expand team reach and impact to the NIQ organization

Ensure the team is harmonizing positive relationships with senior stakeholders across multiple departments (including Sales, Finance, Marketing)

Help drive the development, automation, governance, measurement, and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support

Partner closely with major business functions leads across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without error

Drive compliance with company policies, business rules and revenue recognition principles

Help spotlight deficiencies in the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%

Partner closely with major business functions across the order to invoice life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error

Drive compliance with company policies, business rules and revenue recognition principles

Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the OTI cycle and alert sellers to stale opportunities to help maximize revenue.

Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle

A little about you

Do you have the necessary skill set to be successful in this role?

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.

Qualifications

Qualifications

5+ years of related work experience in Sales Operations, Deal Desk or Finance,

Bachelor's degree required

Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions

Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met

Skilled at building strong working relationships with team members in varying departments and/or levels of management

Ability to manage multiple projects simultaneously while meeting deadlines

Understanding of the order to invoice cycle and common pain points sellers encounter with a desire to drive improvements

Experience building and / or using sales performance reporting in a CRM, Power BI or similar software

Excellent English writing, verbal and communication skills

Prior exposure to SaaS technology

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the