Restaurant Manager
6 days ago
Job description
Key Roles and Responsibilities
1. Documentation and Maintenance
• Maintain and update regulatory requirements of Store and Crew documents.
• Develop reporting documents for the crew.
• Prepare store operation formats.
2. Store Management and Operations
• Complete store administration and ensure compliance with regulatory and company policies and procedures.
• Enforce in-store security and health and safety procedures for the crew and customers as per legal guidelines.
• Store finance handling and reporting.
• Maintain all controllable costs to keep operations profitable.
• Addressing grievances like product complaint / QC complaint / Transit damage etc
3. Customer Experience
• Commit to be customer centric management and ensure high levels of customers' satisfaction through excellent service.
• Identify current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements.
• Resolve customer complaints to satisfactory levels.
• Delivering exceptional sales services for improved customer satisfaction
• Maintain outstanding store condition and visual merchandising standards.
• Maintain outstanding store cleanliness.
• Create and improve store aesthetics and ambience.
• Focus on one-minute service.
4. Business and Sales Goals
• Prepare monthly business plan.
• Create and communicate business targets to crew.
• Present weekly review of Business.
• Analyze sales and revenue reports and create P&L report.
• Analyze consumption trend to create forecasts, Indent vs utilisation
• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Developing marketing strategies to raise customers' pool, expand store traffic and optimize profitability.
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.
• Propose innovative ideas to increase market share.
• Product saliency tracking based on profitability across each area.
• Execute new product launches.
5. Crew Management
• Select, recruit, orient, groom and train employees as per the Company standards.
• Perform Police verification for new employees.
• Prepare Salaries, annual appraisals.
• Maintain crew performance by coaching, counselling, and disciplining employees.
• Schedule crew, allocate work and communicate performance standards.
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Responsible for creating healthy work environment.
• Communicate Company's vision, plans, goals, principles, expectations clearly.
• Communicate regulatory food safety practices and Company standards mentioned in Store Operation Manual.
6. Inventory Management
• Manage and control inventory at all times.
• Create Aging Stock Analysis
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Schedule:
- Night shift
- Performance bonus
Experience:
- Restaurant management: 3 years (Preferred)
Work Location: In person
Expected Start Date: 16/05/2025
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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