Hospital Manager

About Medulance

Medulance is India's leading provider of emergency medical response services, offering 24/7 ambulance services, healthcare helplines, in-house medical rooms, and wellness solutions. With a robust fleet of over 15,000+ ambulances, expert medical teams, and nationwide reach, we are committed to ensuring timely, reliable, and compassionate care for corporates, government agencies, and communities across 500+ cities. By leveraging cutting-edge technology, trained medical professionals, and a commitment to saving lives, Medulance is redefining emergency care in India.

About the Role:

The Hospital Manager is the dedicated on-site operational leader representing Medulance Healthcare at Artemis Hospital. This role is responsible for ensuring the flawless execution of the Medical Service Agreement, maintaining exceptional ambulance services, client satisfaction, and driving sustainable business growth. The ideal candidate is a highly disciplined, proactive, and results-oriented individual with exceptional communication, leadership, and problem-solving abilities. The Hospital Manager oversees all aspects of the Medulance operation within the hospital environment, acting as a key interface between Medulance, the hospital staff, and, indirectly, patients and their families. This position demands unwavering adherence to protocols, meticulous record-keeping, and a commitment to continuous improvement.

Core Values and Behavioural Expectations:

1) Patient-Centricity: Always prioritise patient well-being and safety.

2) Professionalism: Maintain a consistently professional demeanour in appearance, communication, and conduct.

3) Integrity: Uphold the highest ethical standards and act with honesty and transparency.

4) Accountability: Take ownership of responsibilities and deliver on commitments. 5) Collaboration: Foster a positive and collaborative working relationship with all stakeholders.

6) Continuous Improvement: Seek opportunities to improve processes, enhance service quality, and optimize efficiency.

7) Discipline: Follow procedures and rules.

8) Urgency: Act with speed and decisiveness in responding to critical situations. 9) Problem-Solving Attitude: Must be able to identify the problem and solve it.

Detailed Responsibilities and Daily Routine

A. Pre-Shift

• Arrive early, review handover, and check ambulance readiness.
• Ensure staff punctuality, dress code, and attendance compliance.
• Inspect ambulance area for cleanliness and report any issues.

B. Morning Operational Checks

• Conduct ambulance inspections and verify staffing.
• Ensure proper uniform, certification, and resource allocation.
• Address late reporting or absenteeism immediately.

C. Daily Hospital Liaison

• Attend hospital briefings to align on daily operations.
• Coordinate with departments for patient transfers and discharges.
• Communicate updates and resolve on-ground issues.

D. Kiosk & Patient Interaction

• Manage kiosk operations and ensure a professional setup.
• Assist patients and families with service or billing queries.
• Keep kiosk materials updated and branded correctly.

E. Data & Reporting

• Monitor trip data, response times, and service metrics.
• Prepare daily trip and revenue reports for submission.
• Record and analyse incidents or complaints.

F. Staff Supervision

• Observe on-ground team performance and protocol adherence.
• Coach staff and handle disciplinary matters as per policy.

G. Operational Review

• Review daily activities and identify improvement areas.
• Share updates and meeting notes with seniors.

H. End-of-Shift Handover

• Prepare and deliver clear handover notes.
• Conduct joint ambulance checks and report pending issues.
• Ensure smooth transition between shifts.

I. 24/7 Availability

• Remain reachable for urgent issues or client needs.
• Follow leave process and ensure weekend availability when required.

Reporting Structure

• Reports to Operations Manager / Regional Director.
• Coordinates daily with hospital representatives.
• Weekly reviews with Medulance Operations and monthly performance meetings.

Key Performance Indicators (KPIs)

• Ambulance Response Times: Tracked and measured against agreed-upon targets.
• Patient Satisfaction Scores: Collected through patient surveys and feedback forms.
• Adherence to Protocols and Standards: Regularly audited and assessed.
• Revenue Generation: Tracked and reported monthly.
• Client Satisfaction: Measured through regular communication and feedback sessions with the Hospital.
• Incident Rates: Tracked and analyzed to identify areas for improvement.
• Staff Attendance and Punctuality: Monitored daily.
• Compliance with Policies and Procedures: Regularly audited.
• Reduction of TAT.

Location - Delhi NCR

Compensation - Upto 5 LPA

Qualification -
Graduate degree with
experience in Hospitality or Healthcare operations
preferred.

MBA or equivalent management qualification
is an added advantage.