Platform Strategy and Operation Lead

Lead – Platform Strategy & Operations

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at:

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

• Job Title: Platform Strategy and Operation Lead
• Function/Department: Platform Management Office
• Location: Bengaluru - Work From Office
• Employment Type: Full-time

Reports To: Head of Technology Strategy - Platforms

Role Overview

We are seeking a seasoned and strategic operator to lead our Platform Management Office (PMO). This role functions as the operational backbone of the Platforms team, driving delivery governance, product alignment, and business operations. The ideal candidate will bring a structured, data-driven approach to platform execution, while also contributing to enterprise-level planning, cost optimization, and vendor strategy.

Key Responsibilities:

Platform Delivery & Governance:

• Lead planning and execution across platform initiatives, ensuring alignment with product roadmaps and business priorities
• Drive delivery governance frameworks, including milestone tracking, dependency management, and risk mitigation
• Partner with Product Managers to embed product-centric thinking and iterative delivery practices across platform teams
• Facilitate quarterly business reviews and platform health assessments to inform leadership decisions

Business Operations & Financial Management

• Own budgeting, forecasting, and resource planning for platform functions, ensuring financial discipline and transparency
• Conduct cost-benefit analyses (CBAs) for platform investments, tooling decisions, and vendor engagements
• Contribute to the annual operating plan, aligning platform strategy with broader organizational goals and financial targets
• Manage vendor relationships, including onboarding, performance evaluation, contract compliance, and renewal strategy
• - Develop and maintain operational dashboards and KPIs to monitor platform performance, cost efficiency, and delivery velocity

Skills and Qualifications:

Process Excellence & Compliance
- Standardize operating models, delivery rituals, and reporting structures across platform and regional product teams
- Ensure compliance with internal controls, procurement policies, and external regulatory requirements
- Continuously improve delivery processes and operational workflows to enhance scalability, predictability, and team productivity

Organizational Effectiveness & Talent Strategy
- Shape the operating model for platform teams, balancing centralization with regional adaptability
- Partner with HR and leadership to define workforce composition, talent mix, and succession planning
- Lead workforce optimization initiatives, replacing underperforming roles with high-impact talent while maintaining budget neutrality

Leadership & Stakeholder Engagement
- Act as a strategic advisor to platform leadership, surfacing insights and driving cross-functional alignment
- Mentor and guide PMO analysts or program managers within the team
- Foster a culture of transparency, accountability, and continuous improvement across platform functions

Qualifications & Experience
- 10 years of experience in platform operations, program management, or product delivery within technology or SaaS environments
- Proven track record in delivery governance, financial planning, cost-benefit analysis, and vendor management
- Strong understanding of agile methodologies, product operations, and cross-functional collaboration
- Excellent communication, stakeholder management, and strategic planning skills
- Experience with tools such as Jira, Confluence, and financial planning platforms is preferred

Success Metrics
- Improved delivery velocity and predictability across platform teams
- Budget adherence and optimized vendor performance
- Strong alignment between platform execution and operating plan targets
- Operational maturity and adoption of standardized processes

Why Chubb?

Join Chubb to be part of a leading global insurance company

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
• A Great Place to work: Chubb India has been recognized as a Great Place to Work for the years and

• Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

• Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

• Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

• Employee Benefits

• Our company offers a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Employee Benefits
• Our company offers a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:
  • Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
  • Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.

  • Health and Welfare Benefits: We care about our employees' well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.
    Application Process:

    Application Process:'

    Our recruitment process is designed to be transparent, and inclusive.
    
    • Step 1: Submit your application via the Chubb Careers Portal.
    
    • Step 2: Engage with our recruitment team for an initial discussion.
    
    • Step 3: Participate in Hacker Rank assessments/technical/functional interviews and assessments (if applicable).
    
    • Step 4: Final interaction with Chubb leadership.

• Join Us
  With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India's journey.
  
• Apply Now: Chubb External Careers