Director - Strategy & Operations

7 hours ago

Bengaluru, Karnataka, India loop health Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Job Description

About the role:

Were looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that actually work. Youll sit at the intersection of strategy, ops, and product, leading key initiatives that move the business forward - from improving sales-to-onboarding flows to optimizing our care and claims operations. This is a builders role. Youll be hands-on in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability.

What you will do:

  1. Build and Scale Core Systems

    • Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput.
    • Drive automation and tool adoption across teams to improve accuracy and turnaround times.
    • Create repeatable playbooks for key business processes as we scale from thousands to millions of covered lives.

  2. Lead Cross-Functional Initiatives

    • Run company-wide programs that cut across business lines from new product launches to cost optimization and customer experience initiatives.
    • Be the go-to person for execution clarity aligning teams, setting clear metrics, and ensuring momentum.
    • Partner closely with Product and Tech to translate business needs into scalable tools.

  3. Operational Excellence

    • Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals.
    • Build the operating cadence reviews, dashboards, reporting rhythms to keep teams accountable.
    • Identify and eliminate waste in processes using Lean / continuous improvement methods.

  4. Strategic Projects

    • Lead short-term, high-impact projects directly sponsored by the CEO or COO.
    • Analyse performance drivers, run experiments, and recommend where to double down.
    • Support fundraising, board discussions, and strategic planning through data-backed insights.
What we are looking for:
  • 812 years of experience in strategy, ops, product, or business leadership roles at high-growth startups (fintech, health tech, or ops-heavy businesses preferred).
  • Have scaled or rebuilt a core business function before whether its supply ops, CX, or go-to-market.
  • Think in systems, not silos you enjoy connecting dots across functions and making things flow.
  • Are analytical and execution-focused equally comfortable in spreadsheets and on the floor with teams.
  • Have an engineering background and you love to solve hard problems.
Why Loop:
  • Mission that matters: Redefine how healthcare works for millions of Indians.
  • Autonomy & Impact: Direct access to leadership and ownership of high-stakes initiatives.
  • Startup pace, grown-up problems: Work on challenges that combine scale, complexity, and purpose.
  • Culture of builders: Smart, humble teammates who care deeply about doing great work.
Locations
  • Bengaluru (Kormangala)

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