After Sales and Support Executive

3 hours ago

Vadodara, Gujarat, India H&M Virtual Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Skills:- International calling, Technical Support, Outbound calling, Customer Service, Customer Quires, Customer Satisfaction, After sales and installation executive Job description. You should have fluent English. You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift) Prerequisites:About the Company:Job Overview :Responsibilities :H&M Virtual Services Pvt. Ltd. is one of the leading backed services providers in Australia. Our, major clients are Australian-based solar retailers who sell solar panels in Australia. with this, team of experts, we provide backend and telesales services to these Australian-based solar retailers. We are seeking dynamic and customer-oriented individuals to join our growing call center team as After Sales & Installation Support Executives. In this role, you will be responsible for providing exceptional support to our customers throughout the solar system installation process and beyond. You will handle customer inquiries, resolve issues, coordinate installations, and ensure customer satisfaction.
- Customer Support:Answer incoming calls and emails from customers regarding solar system installations, product inquiries, and after-sales support. Provide clear and concise information about product features, installation processes, and troubleshooting steps. Resolve customer issues efficiently and effectively, escalating complex problems as needed. Build strong customer relationships through excellent communication and problem-solving skills.
- Installation Coordination Schedule and coordinate solar system installations with customers and installation technicians. Provide necessary information and documentation to customers and technicians for smooth installation processes. Monitor installation progress and address any issues or delays promptly.
- Post-Installation Support Provide guidance and support to customers on system operation, maintenance, and troubleshooting. Address warranty claims and initiate repair or replacement processes as required. Maintain accurate and up-to-date customer records and installation data. Qualifications :. Excellent communication and interpersonal skills. Strong problem-solving and troubleshooting abilities. International Calling Experience Minimum 1-2 years. Proficiency in computer systems and customer relationship management (CRM) software. Experience in Customer / Technical Support Minimum 1-2 years. Basic understanding of solar systems and installation processes (preferred) Benefits :. Competitive salary and benefits package. Opportunities for career growth and advancement. Training and development programs. Dynamic and fast-paced work environment. Medical Insurance Provided by the Company. If you are passionate about customer service and have a desire to contribute to a sustainable future, we encourage you to apply. Show more Show less

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