Team Lead

1 week ago

Gurgaon, Haryana, India Cyboard School Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Cyboard School is one of the fastest-growing edtech companies, and we're excited to invite passionate individuals to join our journey. We are a 100% Online School that empowers learners, and now we're looking for people who want to make a real difference. At Cyboard, you won't just be another employee, you'll be part of a close-knit, dynamic team where your ideas matter. We believe in creating an environment where you can grow, challenge yourself, and succeed. If you're looking for a place where your contributions are valued and your professional development is a priority, Cyboard is the perfect fit for you.

Role Overview
We are hiring a Team Lead – Customer Support with 6 months to 1 year of proven people management experience. The ideal candidate will oversee a team of support executives, manage daily operations, resolve escalations, and drive performance using CRM tools and Excel-based tracking.

Key Responsibilities

  • Lead, manage, and motivate a team of customer support agents.
  • Utilize CRM and dialer systems to monitor team activity and productivity.
  • Handle escalations and ensure timely resolution.
  • Track daily performance and maintain reports/trackers in Excel.
  • Share regular feedback and coach team members for performance improvement.
  • Ensure adherence to SLAs, quality standards, and KPIs.

Requirements

  • 6 months – 1 year of people management experience in a support/customer service role.
  • Proficient in CRM and dialer tools.
  • Good communication and escalation handling skills.
  • Ability to provide feedback and drive team performance.
  • Strong knowledge of Excel (trackers, formulas, pivot tables).

Skills: crm,people management,excel,customer support,communication

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