
Customer Service Lead
7 days ago
- Lead and manage a team of technical support agents handling automotive-related customer inquiries and issues.
- Monitor daily team performance and ensure adherence to SLAs, KPIs, and customer satisfaction goals.
- Act as a point of escalation for complex or unresolved customer issues.
- Coach, mentor, and train team members to improve product knowledge, customer service skills, and technical troubleshooting capabilities.
- Collaborate with cross-functional teams such as Engineering, Product, and Quality Assurance to resolve technical issues and improve support processes.
- Analyze support trends and generate reports to identify areas of improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Ensure compliance with company policies, support protocols, and quality standards.
- Drive a customer-centric culture focused on delivering high-quality, empathetic, and timely support.
Job Types: Full-time, Permanent
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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Customer Service Representative
3 days ago
Erode, Tamil Nadu, India Service Pluz Full time**Key Responsibilities**: - Provide accurate product/service information, and troubleshoot issues to resolve customer concerns. - Handle customer complaints and escalations effectively, ensuring that the issue is resolved to the customer’s satisfaction. - Process customer orders, returns, exchanges, and payments as required. - Maintain detailed and...
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Service Advisor-TATA Motors Dealership
23 hours ago
Ambattur, Chennai, Tamil Nadu, India TATA AUTOMOBILE SERVICE CENTRE Full time ₹ 1,20,000 - ₹ 3,00,000 per yearService Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information...
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Customer Service Associate
1 week ago
Ambattur, Chennai, Tamil Nadu, India Hire Lab Career Solutions Full timeDesignation - Customer Service Associate Qualification - Graduation Language Proficiency - English, Hindi,Telugu, Tamil,Kannada Shifts - Rotational **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay...
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Ambattur, Chennai, Tamil Nadu, India Teleperformance Full timeWork location: Chennai Teleperformance is a French Multinational company with operations in 80+countries and overall 4lakh and more passionate people working in the organization is one of the world's leading Customer experience management services providers. **Work from office role**: **2 work locations available**: - **Guindy, Chennai IT Park**: -...
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Customer Service Executive
3 days ago
Saidapet, Chennai, Tamil Nadu, India PANACOR MANAGEMENT SERVICE PRIVATE LIMITED Full timeJOB DESCRIPTION: - Pricing for Import and export inquiries, - Rate negotiations with overseas agents & local shipping lines - Quotation to customers and follow up - Follow up with overseas agents until receive rates against request - Quotations to customers and follow up - Follow-up with sales/customer for feedback against quotation - Upon receiving the...
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Customer Service Assistant
7 days ago
Chennai, Tamil Nadu, India Intermed laboratories Full timeManage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...
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Ambattur, Chennai, Tamil Nadu, India Teleperformance Full timeDear Folks, Greetings from Teleperformance!!! We have exiting opportunity for International Voice Process **Mandatory**: - **Communication: Fluent in English Verbal.** - 1 Year of Experience in **Customer service - Voice Process.** **Job Role**: - To handle Inbound and Outbound calls. - Voice And Accent (VnA) should be the best CEF rating (>9) -...
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Customer Service Rep
2 weeks ago
Chennai, Tamil Nadu, India ICON Plc Full timeCustomer Service Rep _ Office Based _ Chennai/Trivandrum ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Customer...
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Customer Service Representative
2 weeks ago
Ganapathi, Coimbatore, Tamil Nadu, India CHENNAI HOME APPLIANCES SERVICE CENTER Full timeCustomer service female staff with computer knowledge contact number 9600936660 9566891270 nearby sakthi road FCI salary 9000 to 13000 fresher age 21. 30 salary with insensitive Pay: ₹9,086.54 - ₹31,926.06 per month **Benefits**: - Health insurance Schedule: - Morning shift Supplemental Pay: - Performance bonus **Education**: - Higher...
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Customer Service Agent
7 days ago
Chennai, Tamil Nadu, India Datamark, Inc. Full time**DATAMARK, Inc.** is currently seeking a professional and experienced **Bilingual Interpreter** to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Bilingual Interpreter will play a crucial role in facilitating effective...