Customer Service Lead

1 week ago


Ambattur Chennai Tamil Nadu, India QDegrees Services Full time ₹ 3,60,000 - ₹ 4,20,000 per year
  • Lead and manage a team of technical support agents handling automotive-related customer inquiries and issues.
  • Monitor daily team performance and ensure adherence to SLAs, KPIs, and customer satisfaction goals.
  • Act as a point of escalation for complex or unresolved customer issues.
  • Coach, mentor, and train team members to improve product knowledge, customer service skills, and technical troubleshooting capabilities.
  • Collaborate with cross-functional teams such as Engineering, Product, and Quality Assurance to resolve technical issues and improve support processes.
  • Analyze support trends and generate reports to identify areas of improvement.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Ensure compliance with company policies, support protocols, and quality standards.
  • Drive a customer-centric culture focused on delivering high-quality, empathetic, and timely support.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person



  • Ambattur, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

    **Customer care Executive Responsibilities**: - To be responsible for making outbound calls on a daily basis using data provided. - To take appointments for Vehicle Service - Handling Customers & their complaints - Feedback callings - Handling Appointments - Managing and scheduling appointments for procedures - To convert the calls to new business leads. -...


  • Chennai, Tamil Nadu, India Millennium Global Service Full time

    Position Airport Airline Jobs Ground Staff Customer Service and Ticket Counter is a leading provider of airport and airline services in Chennai Airport India We are committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for our passengers We are currently seeking motivated individuals to join our team as...


  • Ambattur, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

    **Responsibilities**: - **Customer Interaction**: - Greet and assist customers in a friendly and professional manner. - Effectively communicate with customers to understand their automotive service needs and concerns. - Provide information about services, pricing, and estimated completion times. - **Appointment Scheduling**: - Schedule service...


  • Ambattur, Chennai, Tamil Nadu, India Sree Nandhee's Technologies Pvt Ltd Full time

    __ - Handling Inbound Calls and Mails - Schedule AMC and repairing jobs for Service engineers. - Obtain and evaluate all relevant information to handle product and service inquiries - Set up new customer accounts and Manage customers' accounts - Organize workflow to meet customer timeframes - Direct requests and unresolved issues to the Service Engineers. -...


  • Ambattur, Chennai, Tamil Nadu, India TATA AUTOMOBILE SERVICE CENTRE Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information...


  • Ambattur, Chennai, Tamil Nadu, India Hire Lab Career Solutions Full time

    Designation - Customer Service Associate Qualification - Graduation Language Proficiency - English, Hindi,Telugu, Tamil,Kannada Shifts - Rotational **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay...


  • Ambattur, Chennai, Tamil Nadu, India Glory Power Solutions Pvt Ltd Full time

    We are hiring!!! Role: Customer Service Representative - Hindi Openings for freshers !!!!! ‌Languages preferred Hindi and English. ‌Qualification: Graduation mandatory. ‌Voice process for International banking sector. ‌Day rotational shift. ‌Salary: 15K to 23K ‌7 days accommodation will be provided. ‌Work location: Ambattur,...


  • Ambattur, Chennai, Tamil Nadu, India Snow Planners And Builders Full time

    We are hiring!!!! - National Bank. Experience : Minimum Six-month experience in **Tele Sales/ Sales preferable** Salary will be **25KCTC per month.** **Roles & Responsibilities**: - Primary responsibility is to increase the revenue of Bank; Customer Support executive will address the concerns if any raised by the customer and assist them to resolve it...


  • Ambattur, Chennai, Tamil Nadu, India Teleperformance Full time

    Work location: Chennai Teleperformance is a French Multinational company with operations in 80+countries and overall 4lakh and more passionate people working in the organization is one of the world's leading Customer experience management services providers. **Work from office role**: **2 work locations available**: - **Guindy, Chennai IT Park**: -...


  • Ambattur, Chennai, Tamil Nadu, India HIREME Full time

    **Key Responsibilities**: - Handle customer inquiries via voice calls and chat support. - Resolve customer issues efficiently and effectively. - Provide accurate information about products/services. - Maintain records of interactions and follow-ups. - Ensure customer satisfaction with prompt and courteous service. **Requirements**: - Minimum...