Customer Service Lead
1 week ago
- Lead and manage a team of technical support agents handling automotive-related customer inquiries and issues.
- Monitor daily team performance and ensure adherence to SLAs, KPIs, and customer satisfaction goals.
- Act as a point of escalation for complex or unresolved customer issues.
- Coach, mentor, and train team members to improve product knowledge, customer service skills, and technical troubleshooting capabilities.
- Collaborate with cross-functional teams such as Engineering, Product, and Quality Assurance to resolve technical issues and improve support processes.
- Analyze support trends and generate reports to identify areas of improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Ensure compliance with company policies, support protocols, and quality standards.
- Drive a customer-centric culture focused on delivering high-quality, empathetic, and timely support.
Job Types: Full-time, Permanent
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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