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Customer Relationship Manager

2 weeks ago


Chembur, Maharashtra, India Hire Xpert Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We're Hiring – Customer Relation Manager (Female Candidates Only)

  Location: Chembur, Mumbai

Work Mode: In-Person

  Job Type: Full-time, Permanent

  Salary: As Per Company Norms

Key Responsibilities:

Address and resolve customer complaints related to real estate projects

  Keep accurate records of grievances and follow-ups

  Coordinate with internal departments (Sales, Legal, CRM, Projects, etc.) for issue resolution

  Ensure customer issues are resolved in line with company policies and RERA guidelines

  Provide timely updates to customers regarding their concerns

  Support in possession and handover processes

  Identify recurring issues and suggest process improvements

Key Skills & Requirements:


• Strong communication & interpersonal skills

 
• Good conflict resolution and negotiation abilities

 
• Customer-first mindset with attention to detail

 
• Familiarity with real estate documentation & handover procedures

 
• Proficiency in CRM tools and grievance management systems

 
• Knowledge of RERA guidelines is a plus

 
• Experience: 3+ years preferred

 
• Gender: Female Candidates Only

Schedule & Benefits:


• Day Shift

 
• Incentives: Commission Pay | Overtime | Performance Bonus | Yearly Bonus

Apply Now