Customer Support Executive – Freight Forwarding
3 days ago
AWATAC Group is Hiring
Job Title: Customer Support Executive – Freight Forwarding
Location: Chennai, Tamil Nadu
Experience: 1 – 2 Years
Role Summary:
We are looking for a Customer Support Executive with 1–2 years of experience in freight forwarding or shipping operations. The ideal candidate should possess good communication skills, strong knowledge of shipping documentation and processes, and a customer-focused attitude.
Key Responsibilities:
- Handle day-to-day customer interactions and provide timely updates on shipment status.
- Coordinate with internal teams (operations, documentation, and accounts) to ensure smooth shipment movement.
- Manage documentation related to export and import shipments (BL, Invoice, Packing List, Delivery Orders, etc.).
- Communicate with shipping lines, airlines, transporters, and overseas agents.
- Resolve customer queries promptly and maintain strong client relationships.
- Ensure all data and records are accurately maintained in the system.
- Support the sales and operations team with post-booking customer service.
Requirements:
- 1–2 years of experience in freight forwarding / logistics / shipping.
- Good understanding of shipping terms (INCOTERMS, documentation, export/import process).
- Excellent verbal and written communication skills.
- Proficient in MS Office (Excel, Word, Outlook).
- Strong coordination and multitasking ability.
- Positive attitude and a customer-oriented mindset.
- Female Candidates preferred.
Interested may share updated CV to
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Application Question(s):
- Do you have a degree or certification in Logistics and Shipping or a related field?
Language:
- Tamil (Required)
Location:
- Chennai, Tamil Nadu (Required)
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