Senior Manager_Infrastructure Operations Authority_Pune

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

1. Strategic Leadership: - Define the vision, strategy, and roadmap for monitoring and observability practices aligned with business goals. - Identify and evaluate emerging technologies and tools to advance monitoring and observability capabilities.

2. Team Management: - Build, mentor, and lead a high-performing team of engineers specializing in monitoring, observability, and site reliability. - Foster a culture of ownership, innovation, and continuous improvement within the team.

3. System Design & Implementation: - Oversee the implementation of advanced observability frameworks, including metrics, logs, and distributed tracing. - Collaborate with cross-functional teams to ensure seamless integration of monitoring tools with infrastructure in on-premises, cloud, other 3rd party monitoring tools and applications.

4. Collaboration & Stakeholder Engagement: - Partner with engineering, DevOps, and product teams to address system bottlenecks and optimize service reliability. - Communicate insights, trends, and risks to technical and non-technical stakeholders, ensuring alignment on priorities.

5. Product Knowledge: - Familiarity with Microfocus OML,OBM and Zabbix,cribl & Helix AIOps , including understanding their end-of-service life timelines and support phases. - Experience with cloud-compliant infrastructure and the ability to manage the migration of monitoring solutions. - This role is crucial for ensuring the seamless transition of monitoring solutions to a more modern and efficient platform, aligning with the organization's strategic goals

6. Governance & Compliance: - Ensure adherence to industry standards and regulatory requirements related to monitoring and data collection. - Implement best practices for security and privacy in observability systems.

7. Risk Management: - Address risks associated with not upgrading and migrating, such as failing monitoring, unavailability of capacity and performance management data, endangerment of cloud adoption, and lack of self-service monitoring. - Ensure the migration follows the _VOIS strategy and is the least invasive, without incurring additional license costs.

12+ Years

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch