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Relationship Manager
2 weeks ago
Here's what you will do - Manage and enhance relationships with VIP clients Work closely with various departments to ensure exceptional service for VIP clients. Provide personalized service to meet the unique needs of VIP clients. Monitor and analyze VIP client feedback to improve service delivery.
Stay updated on industry trends and best practices in VIP client management. Communicate closely with VIP-clients, through various communication channels: WhatsApp,incoming calls, online chats, and e-Mail Analyze customer complaints and suggestions, monitoring of their actions, and search foropportunities to improve customer experience Analyze customer accounts and create an activation plan for each individual customer Performs daily analysis of client activity and its reactivation Work on increasing the amount of deposits/GMV of VIP clients Monitoring the performance of clients and proactively target clients to increase performance Monitoring day-to-day activity of clients and contact them when needed to ensure they have apositive customer experienceMust - Have Skills: Customer Support Experience: Demonstrated proficiency with 6 months of experience incustomer support roles, showcasing your ability to provide exceptional service and resolveinquiries effectively Account Management: Sales, or Player Development Background: With ~6 months of experiencein roles related to account management, sales, or player development within RMG indusry CRM Software Proficiency: Experience working with CRM software such as Zendesk, Freshdesk,Salesforce, or similar platforms Exceptional Communication Skills: Ability to captivate audiences through various channels,fostering strong connections and driving positive outcomes Self-Motivated and Goal-Oriented: Energized by achieving growth targets, demonstratingcommitment to success and exceeding expectations Problem-Solving and Analytical Aptitude: Strong problem-solving ability and analytical skills Proven Track Record: Successful implementation and scaling of engagement initiatives withcustomers Passion for Gaming: Deep understanding and enthusiasm for games, connecting with customerson a personal level
