Area Service Manager
2 weeks ago
Role & responsibilities
- Manage after sales service operations, ensuring timely resolution of customer issues and high levels of customer satisfaction.
- Oversee warranty management processes, including claims processing and dealer management.
- Develop and implement effective service strategies to drive business growth and improve profitability.
- Lead a team of technical services professionals, providing guidance on field service delivery and technical support.
- Collaborate with cross-functional teams to identify opportunities for process improvements and cost reductions.
Preferred candidate profile
- 7-12 years of experience in After Sales Service, Field Service, Technical Services, Warranty Management or related fields.
- Strong understanding of automobile industry trends, regulations, and best practices in aftermarket service operations.
- Proven track record in managing large-scale projects involving multiple stakeholders across various functions (sales, marketing, logistics).
- Excellent communication skills with ability to build strong relationships with customers, dealerships, suppliers etc.
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