Area Manager

4 hours ago

Hyderabad, Telangana, India Flipkart Full time ₹ 5,00,000 - ₹ 15,00,000 per year

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You are responsible for:

  • Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
  • Achieving Cost per Shipment. Maintain the cost of operations as per budget.
  • Achieve Zero lost shipment, shrinkage within hub and enroute.
  • Proper planning and coordination with the support team for recovery if any.
  • Achieve productivity of Van/Bike as per budget.
  • 100% Compliance of KPI.
  • Continuous Process Improvement and Adherence of Quality Standards at all times.
  • Ensuring Customers are delighted at all times.
  • Ensuring stock accuracy is maintained at all Hub assigned to him.
  • Promptly and effectively manage customer escalations.
  • Ensuring employee engagement initiatives are implemented.
  • Ensuring Area Deliverable are met duly reported.
  • Filling Gaps in employee headcount within turnaround time.
  • Hub Performance reporting.
  • Ensure Profitable operations.
  • Ensure commercial and statutory compliances are met along with the support of teams.
  • Team Management, Training and Development of Hub teams.
  • Achieving Maximum Productivity of manpower.
  • Managing environmental bodies and statutory compliances.
  • Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent.
  • Continuously improve in reducing Error rate in Operations Management.
  • Maintain high quality hygiene and safety for Facility & People.
  • Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.
  • Ensure availability of adequate and trained manpower as per plan.
  • Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
  • Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately.
  • Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team.
  • Achieving capacity utilization as per budget.
  • Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.

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