Associate Order Manager

2 days ago

Mumbai, Maharashtra, India World Wide Technology Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Requirements

  • Bachelor's degree in business administration, Commerce, Supply Chain, or related field.
  • 3–5 years of experience in order management, sales operations, or customer service (preferred).
  • Strong knowledge of order-to-cash (O2C) processes.
  • Experience in Order Fulfillment, Production Planning, Inventory, and Material Management.
  • Proficiency in MS Excel and experience with ERP/CRM systems (SAP, Oracle, Salesforce, or similar).
  • Excellent communication and coordination skills.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Problem-solving mindset with a focus on customer satisfaction

Requirements:

An Associate Order Manager is responsible for managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires a basic working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to understand data, troubleshoot and resolve basic issues, and the ability to effectively collaborate and communicate with cross-functional teams on activities that ensure the successful and timely delivery of orders. An Associate Order Manager supports building and maintaining high performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and internal Key Performance Indicators. Proactive and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.

Job Responsibilities

  • Supporting the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This support is both transactional and analytical in nature and requires a basic level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers
  • Entering and maintaining accurate order related data/information into WWT's ERP system, and helping to modify data analytics / create reports
  • Identifying and correcting transactional order issues
  • Supporting cross-functional accountability throughout WWT Supply Chain
  • Supporting the training and skills development of other employees within the team
  • Working to achieve KPIs through operational excellence
  • Utilizing data to drive daily tasks to execute order related activities and ensure customer requirements and contractual agreements are satisfied
  • Provides order status and reporting to internal and external stakeholders

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