Order Processor
2 days ago
Company Description
Trokut Solutions Pvt. Ltd. specializes in the supply of instruments for scientific and industrial applications. Our applications cater to fields such as Physical Sciences & Engineering, Life Sciences, Biophotonics, and Materials Science.
Role Description
Order entry and accuracy: Receive and process customer orders from various ustomers with high accuracy.
Inventory management: Check inventory and communicate any stock shortages to the relevant departments.
Coordinate with internal teams: Work closely with suppliers/customers and logistics teams to schedule and track shipments and with the sales team to confirm order details and provide updates.
Customer service: Act as a point of contact for customer inquiries regarding order status, delivery, and returns. Resolve discrepancies and issues in a timely and professional manner.
Documentation and record-keeping: Helping manufacturer or self-creating shipping documents, invoices, E-waybill and packing slips. Maintain accurate records of all orders and transactions.
Payment processing: Some roles may involve processing and/or following up payments or coordinating with the finance department on billing issues.
Qualifications
- Skills in Preparation and Order Processing
- Proficiency in English for documentation and communication
- A high level of accuracy and attention to detail
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Experience in a similar role or field is beneficial
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