Workplace Experience Enabler

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Workplace Experience Enabler Overall Role This position is proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance with SOPs and SLAs. Importantly, alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.Transforming to the Workplace Team of the FutureCommitment to deliver the best level of service every time through obsessive level of attention detail. Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs. Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to a refreshed and clean workplace. Operations ManagementFunctional operational control to deliver excellence every time. Implement service tasks, procedures, and policies and measure performance. Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered. Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services. Provide comprehensive workplace management for the office premises. Implement and manage the change control process. Resolve user's complaints and concerns with solutions and follow up. Be able to resolve problems or improve operations. Implementation of service task, procedures, and policies. Prepare risk assessments for self-delivery. Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations. Report building incidents following the set escalation channels with measures and solutions. Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management. Coordinate, manage and oversee vendors to perform a wide range of workplace-related services. Ensure service deliverables meet SLAs and KPIs. Work with all related parties on timely delivery of all services. Ensuring up-to-date information on Clients Property Services SharePoint. When necessary, raise risks to Workplace Experience Site Lead for further investigation. Continuous Improvement implementation. Cost-saving mind-set that drives value for service at every level. Conduct data analysis report when necessary. Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations. Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs. Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to a refreshed and clean workplace. Sound like you? To apply you need to have: Ideal ExperienceExcellent verbal and written communication skills. A minimum of 1 year in the hospitality industry/facility management industry. Bachelors degree in hospitality management. Detail-focused and proactive in nature. Self-motivated. Exhibits honesty & trustworthiness. Open to new ideas & willing to challenge the status quo. Location: On-site Bengaluru, KAScheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations: On-site.