ServiceNow - Staff Developer/ Administrator

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary
Illumina is seeking a highly motivated and team-oriented ServiceNow - Staff Developer/ Administrator specializing in multiple ServiceNow applications such as ITSM, ITAM, SAM, HR and WSD. In this role, you will be a key member of an Agile Scrum development team. You will need strong analytical and problem-solving skills to lead a ServiceNow development team.

Responsibilities

• Provide technical leadership in planning, staffing, and delivering ServiceNow projects.
• Lead and mentor a team of ServiceNow developers and QA resources, providing guidance and support to ensure successful delivery.
• Own the design and development process, including coding, testing, and debugging applications.
• Perform code and configuration reviews to ensure alignment with best practices, health scans, and recommendations.
• Develop advanced configurations of ServiceNow components such as workflows, audits, business rules, and catalog items to support business needs.
• Collaborate with internal customers to understand and anticipate their business needs and determine their priorities within the context of the overall enterprise strategy.
• Drive a culture of quality service and security by design, recommending and implementing procedures to enforce security and regulatory compliance.
• Proactively develop and maintain technical knowledge in specialized areas, staying up to date on current trends and best practices.
• Monitor and fine-tune applications to ensure security, scalability, and maintainability.
• Ensure the creation and maintenance of technical documentation and diagrams.
• Perform assessments with Configuration and IT Services teams and work closely with vendor teams to ensure best practices and new capabilities are understood and deployed.

Requirements

• At least 10 years of IT development experience, with a minimum of 8 years in ServiceNow, including extensive experience in leading the development of one or more of the following ServiceNow applications: ITSM, ITAM, HR, and WSD.
• Expertise in ServiceNow scripting, including JavaScript, AngularJS, Bootstrap, and Jelly Script.
• Proficiency in web technologies such as Web Services, XML, HTML, CSS, and HTTP.
• Experience using enterprise tools such as Visio or Lucidchart, Teams, Confluence, and Jira.
• Experience with ServiceNow's Common Services Data Model (CSDM).
• Experience working in a regulated environment within a global company (preferred).
• Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB certifications (preferred).

Education
Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact To learn more, visit: The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.