Tech Lead ServiceNow Administrator

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

Job Description
We are seeking a highly motivated ServiceNow expert to be part of our IT Service Management team. The ideal candidate should possess relevant experience and be ready to hit the ground running on daily administration, support, and automation of workflows utilizing the platform and its integration functionalities. Besides being the ServiceNow Subject Matter Expert, the Technical Lead ServiceNow Administrator will own and see through resolutions for requests and issues related to the platform.

Core Requirements And Responsibilities
Essential job functions include but are not limited to the following:

• Develop workflows, business rules, UI rules, form updates, and other platform features in a proficient manner to tailor ServiceNow to the needs of the organization
• Constantly improving workflow orchestrations with ServiceNow based on ITIL to support efficiency of incident, problem, change, task, project, and resource management
• Should have minimum of 3 years' experience in program/script that helps in integrating ServiceNow with different systems, perform routine automation.
• Collaborating with ServiceNow contacts on a regular basis and staying up to date on platform updates, upcoming new features, and pertinent security issues.
• Create, maintain, and monitor health of integrations with other systems including but not limited to Salesforce and Rally
• Upkeep a current and easily accessible Service Catalog
• Build and maintain up-to-date configuration management database (CMDB) using asset management in ServiceNow
• Monitor platform performance daily, assist end users, fix problems, and provide training when needed
• Make sure security and compliance are met with user roles, permissions, and data protection in ServiceNow. Adopt security best practices when designing workflow orchestration and relevant automations
• Continuous platform improvements include finding and fixing configuration gaps, data inconsistency problems, and unused feature correction. Follow through on all improvement-related action items
• Experienced or understand ServiceNow Portfolio Management. Implement, configure and support Strategic Portfolio Management in ServiceNow.
• Plan and carry out platform upgrades. Includes preparing for end-user impacting platform modifications or improvements
• Create and keep up-to-date thorough documentation for runbooks, processes, and configurations
• Collaborating alongside ServiceNow contacts on a regular basis is necessary to stay up to date on platform updates, upcoming new features, and pertinent security issues
• Conduct testing of all ServiceNow modifications in the lower environment prior to the rollout in production to enforce low-risk platform changes
• Periodic audit of user licenses to ensure usage is under control
• Partner with other teams to take advantage of any ServiceNow automation opportunity
• Adhere to Vertafore Change Management policies for code deployments

Knowledge, Skills And Abilities

• Around 6 years of outstanding practical experience orchestrating workflows using ServiceNow Application Engine, establishing, and maintaining Integration Hub with other systems
• Advanced knowledge in forms and features for Service Catalog, Incident, Problem, Change, and Projects in ServiceNow
• Strong knowledge with ServiceNow Asset Management to manage CMDB
• Great grasp on ITIL framework and best practices
• Exceptional problem solver and solution focused when handling simple to complex issues
• Strong understanding and exposure in enforcing development lifecycle when working on ServiceNow enhancements
• Expert knowledge of the latest ServiceNow features
• Other scripting experience such as JavaScript is a plus
• Excellent communication interpersonal skills with ability to work with others from diverse backgrounds
• Established time management skills and the ability to juggle against multiple tasks with an enthusiastic sense of urgency and capability to meet deadlines
• Able to maintain professional composure in any situation
• Strong organizational and planning skills, ability to work independently to deliver consistent results

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent combination of education and working ServiceNow Administrator experience required
• ServiceNow Certified Systems Administrator or higher certification