Servicenow Administrator
1 day ago
Key Responsibilities:
ServiceNow Experience
- 5- 8+ years of experience in ServiceNow platform management (ITSM/ITOM/ITAM).
- 3+ years of experience leading operations or technical teams.
- ServiceNow Certified System Administrator (required); Implementation Specialist (preferred).
- Strong understanding of Agile methodologies and project management.
- Excellent communication and stakeholder management skills.
Platform Management & Governance
- Lead the sustainment and administration of the ServiceNow platform (ITSM, ITOM, ITAM, etc.).
- Ensure platform stability, performance, and scalability.
- Implement and enforce governance standards, security controls, and documentation protocols.
- Serve as the escalation point for platform-related issues.
Strategic Planning & Execution
- Collaborate with stakeholders to define platform roadmap and priorities.
- Translate business needs into technical requirements and implementation plans.
- Lead Agile development projects including sprint planning and backlog management.
- Oversee relationships with ServiceNow integration partners and third-party vendors.
Operational Excellence
- Develop and maintain operational checklists and deployment plans.
- Monitor incident resolution processes and manage on-call schedules.
- Ensure timely delivery of platform upgrades and enhancements.
Stakeholder Engagement
- Act as the primary interface between business units and the ServiceNow team.
- Present platform updates and strategic plans to executive stakeholders.
- Facilitate effective communication across departments.
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