Servicenow Administrator

4 weeks ago


Noida Uttar Pradesh, India Cognex Full time

About Us Cognex is the world s leading provider of vision systems software sensors and industrial barcode readers used in manufacturing automation Cognex vision helps companies improve product quality eliminate production errors lower manufacturing costs and exceed consumer expectations for high quality products at an affordable price Typical applications for include detecting defects monitoring production lines guiding assembly robots and tracking sorting and identifying parts Cognex serves an international customer base from offices located throughout the Americas Europe and Asia and through a global network of integration and distribution partners The company is headquartered is located in the US We are seeking a skilled ServiceNow Administrator with at least 3 years of experience to work in our Noida India office on a hybrid schedule - 3 days in the office and 2 remote This person will maintain and enhance our ServiceNow platform through configuration customization and user support Essential Functions Platform Maintenance Ensure the stability and usability of the ServiceNow platform across production and non-production environments Configuration Set up and configure ServiceNow applications and modules according to business requirements Customization Develop custom scripts workflows and integrations using JavaScript Web Services HTML and CSS Incident Management Handle incidents problems and change requests related to the ServiceNow platform Data Management Manage the Configuration Management Database CMDB and ensure data integrity using Discovery or equivalent methods Upgrades and Patching Perform regular updates patches and code migrations to keep the platform up-to-date Documentation Create and maintain process and knowledge documentation for team members and users User Support Provide technical support and training to end-users and other stakeholders Knowledge Skills Abilities Experience At least 3 years of experience with the ServiceNow platform Certifications ITIL certification and ServiceNow Administrator certification are highly desirable Skills Proficiency in JavaScript HTML CSS and familiarity with Agile Scrum methodologies Knowledge of IT service management ITSM and ITIL processes is also important Minimum Education and Work Experience Required Bachelor s degree in Computer Science Information Systems or a related field is preferred Additional


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