ServiceNow Administrator

2 days ago

Delhi NCR, India Symbiotic Business Outsourcing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

This role is with Symbiotic Business Outsourcing Pvt Ltd in New Delhi, India, which is an extension of Symbiotic Consulting Group LLC of USA .

3+ Year(s)

City: New Delhi, India

Work Location: Mostly remote, working from home option available, also from New Delhi Office

Shift: Overlapping with USA Eastern Standard Time Shift

We are looking for an experienced ServiceNow Admin/Architect to join our team. The ideal candidate will have strong hands-on expertise in ServiceNow modules, along with the ability to interact with business stakeholders to gather requirements and deliver effective solutions.

Responsibilities

  • Administer, configure, and architect ServiceNow platform solutions.
  • Excellent communication and stakeholder management skills.
  • Implement and support ServiceNow modules, including SPM (Strategic Portfolio Management), CMDB, Field Service Management (FSM), Workplace Service Delivery (WSD), ITSM, and ITOM.
  • Collaborate with business stakeholders to gather, analyze, and document requirements.
  • Translate business needs into technical designs and workflows within ServiceNow.
  • Ensure best practices are followed for ServiceNow development, configuration, and administration.
  • Support integrations with external applications and platforms.
  • Identify opportunities for automation, optimization, and process improvement across IT and business workflows.
  • Maintain system performance, perform upgrades, and ensure compliance with governance/security policies.

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