ServiceNow Administrator
1 week ago
This role is with Symbiotic Business Outsourcing Pvt Ltd in New Delhi, India, which is an extension of Symbiotic Consulting Group LLC of USA .
3+ Year(s)
City: New Delhi, India
Work Location: Mostly remote, working from home option available, also from New Delhi Office
Shift: Overlapping with USA Eastern Standard Time Shift
We are looking for an experienced ServiceNow Admin/Architect to join our team. The ideal candidate will have strong hands-on expertise in ServiceNow modules, along with the ability to interact with business stakeholders to gather requirements and deliver effective solutions.
Responsibilities
- Administer, configure, and architect ServiceNow platform solutions.
- Excellent communication and stakeholder management skills.
- Implement and support ServiceNow modules, including SPM (Strategic Portfolio Management), CMDB, Field Service Management (FSM), Workplace Service Delivery (WSD), ITSM, and ITOM.
- Collaborate with business stakeholders to gather, analyze, and document requirements.
- Translate business needs into technical designs and workflows within ServiceNow.
- Ensure best practices are followed for ServiceNow development, configuration, and administration.
- Support integrations with external applications and platforms.
- Identify opportunities for automation, optimization, and process improvement across IT and business workflows.
- Maintain system performance, perform upgrades, and ensure compliance with governance/security policies.
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