Servicenow Lead

5 hours ago

Bengaluru Delhi Mumbai NCR, India Digitide Solutions Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

We are seeking an experienced ServiceNow Business Analyst with 78 years of expertise in ServiceNow platforms, ITSM, ITOM, and CMDB processes. The ideal candidate will have strong skills in requirements gathering, stakeholder engagement, process analysis, and translating business needs into scalable ServiceNow solutions.

As a secondary skill, the candidate should be capable of providing leadership and guidance to developers, testers, and cross-functional teams, ensuring delivery aligns with best practices and business objectives.


Key Responsibilities

  • Engage with business stakeholders to gather, document, and validate requirements for ServiceNow implementations across ITSM, ITOM, CMDB, and related modules.
  • Analyze current processes and identify gaps, proposing ServiceNow-based solutions aligned with ITIL v4 principles.
  • Act as a liaison between business and technical teams, ensuring requirements are well understood and delivered effectively.
  • Prepare detailed user stories, acceptance criteria, process flows, and documentation for ServiceNow enhancements.
  • Collaborate with developers and architects to translate business needs into technical specifications.
  • Support UAT planning and execution, including test case definition, defect tracking, and sign-off.
  • Contribute to CMDB governance, service mapping, and data integrity initiatives.
  • Assist in ITOM implementations such as Discovery, Event Management, and Service Mapping.
  • As a secondary responsibility, provide leadership support by mentoring junior team members, conducting requirement walkthroughs, and ensuring quality delivery.
  • Ensure compliance with organizational security standards, ITIL processes, and regulatory requirements.

    7–8 years of ServiceNow experience with strong expertise in ITSM, ITOM, and CMDB.
  • Proven experience as a Business Analyst in ServiceNow projects — requirements gathering, documentation, and stakeholder management.
  • Strong knowledge of ServiceNow capabilities, configurations, and integrations (functional knowledge).
  • Familiarity with Agile methodologies and experience working in Scrum/Kanban environments.
  • Excellent communication, documentation, and presentation skills.
  • Secondary skill: Experience leading small teams, conducting requirement walkthroughs, and providing guidance in ServiceNow delivery.

Certifications

Required:

  • ServiceNow Certified System Administrator (CSA)

Preferred:

  • ITSM Implementation Specialist
  • Business Analysis certification (e.g., )

  • Servicenow Lead

    4 days ago

    Delhi, NCR, India Tanisha Systems Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Must have skills - ITOM/ CMDBJob Description:Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.Tools: ITSM, HRSD, ITOM, ITAM, CMDB, Workplace Service Delivery, Field Service, Flow Designer, EC ProKey Responsibilities:Lead ServiceNow KT, system...

  • Servicenow Lead

    3 weeks ago

    NCR, India Tanisha Systems Full time

    Must have skills - ITOM/ CMDBJob Description: Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting. Tools: ITSM, HRSD, ITOM, ITAM, CMDB, Workplace Service Delivery, Field Service, Flow Designer, EC Pro Key Responsibilities: Lead ServiceNow KT,...

  • Servicenow Lead

    2 weeks ago

    Delhi, NCR, India Blue Bird Technologies Full time ₹ 8,33,333 - ₹ 25,00,000 per year

    5+ years administering the ServiceNow platform across ITSM, HRSD, FSM, Workplace Delivery, and EC ProDeep knowledge of ServiceNow Flow Designer, business rules, client/server scripts, and ACLs Required Candidate profileProficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAsExperience integrating ServiceNow with...

  • Sr Staff ServiceNow Solution Architect

    1 week ago

    Bengaluru, India ServiceNow Full time

    Job DescriptionAs a Solution Architect across Finance, HR and Legal domain applications in Digital Technology group, you will be responsible for designing and delivering end-to-end technical solutions that enable transformation and scalability of our systems. You will act as the key bridge between business objectives and technical execution, ensuring...

  • Sr Staff ServiceNow Solution Architect

    1 week ago

    Bengaluru, India ServiceNow Full time

    Job DescriptionAs a Solution Architect across Finance, HR and Legal domain applications in Digital Technology group, you will be responsible for designing and delivering end-to-end technical solutions that enable transformation and scalability of our systems. You will act as the key bridge between business objectives and technical execution, ensuring...

  • Servicenow Lead

    3 weeks ago

    NCR, India Blue Bird Technologies Full time

    5+ years administering the ServiceNow platform across ITSM, HRSD, FSM, Workplace Delivery, and EC ProDeep knowledge of ServiceNow Flow Designer, business rules, client/server scripts, and ACLs Required Candidate profile Proficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAsExperience integrating ServiceNow with...

  • ServiceNow ATF Lead

    2 weeks ago

    Delhi, NCR, India The It Mind Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    5+ years in ServiceNow ATF.2+ years in Automation.Knowledge of ServiceNow integration, ITSM.Strong understanding of core concepts, client/server-side scripting.ServiceNow CAD/CSA certified.Available for US overlapping hours (12PM to 10PM IST).

  • Technical Servicenow Lead

    1 week ago

    Chennai, Delhi, Hyderabad, NCR, India R1 RCM Full time ₹ 1,20,00,000 - ₹ 2,50,00,000 per year

    ServiceNow Technical LeadR1 RCM India is proud to be recognized amongst India's Top 20 Best Companies to Work For 2025 by Great Place to Work Institute. We are committed to transforming the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals,...

  • Servicenow Lead

    5 days ago

    Bengaluru, Karnataka, India Insightek Global Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: ServiceNow Technical LeadLocation: BangaloreExperience: 8+ YearsEmployment Type: Full-timeAbout the Role:We are looking for an experienced ServiceNow Technical Lead to guide the design, development, and delivery of ServiceNow solutions. The ideal candidate will have strong hands-on expertise in IT Service Management (ITSM) and Configuration...

  • Technical Lead

    3 weeks ago

    Delhi, India Galleon Consultants Full time

    Job Description Role Description : This is a full-time remote role for a Servicenow Tech Lead. The Tech Lead will be responsible for leading Servicenow implementation projects, developing solutions, providing technical expertise, and ensuring successful project delivery. The role involves collaborating with cross-functional teams, identifying...