ServiceNow ITOM Development Lead

1 week ago


Bengaluru Delhi NCR Pune, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Design and end-to-end development, solutions delivery in ServiceNow ITOM space.
  • Technical expert on how to best support IT by configuring IT Operations Management using ServiceNow best practices focused on configuration vs. customization
  • Hands on experience in Enhancing the ITOM Discover & Service mapping Pattern development / enhancement to support new / existing AWS/ Azure / GCP Cloud services in CMDB.
  • Developing, configuring and enhancing the ServiceNow Service Graph Connectors to enhance the Cloud Assets / CIs visibility into CMDB.
  • Leading customer design workshops focused on IT Operation Management solutions
  • Drafting technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems


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