Servicenow Lead

5 days ago

Bengaluru, Karnataka, India Insightek Global Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title: ServiceNow Technical Lead

Location: Bangalore

Experience: 8+ Years

Employment Type: Full-time

About the Role:

We are looking for an experienced ServiceNow Technical Lead to guide the design, development, and delivery of ServiceNow solutions. The ideal candidate will have strong hands-on expertise in IT Service Management (ITSM) and Configuration Management Database (CMDB), along with a deep understanding of ServiceNow architecture and best practices.

As a Technical Lead, you will collaborate with cross-functional teams to ensure scalable, high-quality ServiceNow implementations that align with business goals and IT standards.

Key Responsibilities:

  • Lead the end-to-end technical design, configuration, and customization of ServiceNow modules, primarily focusing on ITSM and CMDB.
  • Oversee development activities and ensure adherence to ServiceNow standards and coding best practices.
  • Collaborate with stakeholders to translate business requirements into effective technical solutions.
  • Provide technical leadership and mentorship to ServiceNow developers and administrators.
  • Manage platform upgrades, integrations, and performance optimization.
  • Ensure compliance with governance, security, and data integrity standards.
  • Troubleshoot complex issues and drive root cause analysis.
  • Stay current with ServiceNow releases and new capabilities, recommending improvements to enhance functionality and user experience.

Required Skills & Qualifications:

  • Bachelors or Master's degree in Computer Science, Information Technology, or a related field.
  • 7+ years of experience in ServiceNow development, configuration, and administration.
  • Proven experience leading ServiceNow implementations in ITSM and CMDB domains.
  • Strong knowledge of JavaScript, GlideScript, UI Policies, Client Scripts, Business Rules, and ServiceNow APIs.
  • Hands-on experience with Flow Designer, IntegrationHub, REST/SOAP integrations, and ServiceNow Discovery.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) preferred.
  • Excellent communication, leadership, and stakeholder management skills.

Good to Have:

  • Experience with other ServiceNow modules like ITOM, ITAM, or HRSD.
  • Familiarity with Agile methodologies and DevOps practices.
  • Exposure to ServiceNow ATF (Automated Test Framework) and reporting tools.

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