Staff Application Administrator

Staff Application Administrator - ServiceNOW
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

**Responsibilities**
Application Architecture
- Reports and makes recommendations to senior members of the architecture team for new features, security patches and version upgrades

Application Operations
- Responsible for user provisioning and terminations
- Responsible for migration of code and changes across instances
- Responsible for maintaining 99.999% uptime SLA
- Supports UAT, DR testing, documentation and backups

Application Incident Response
- Uses established procedures for remediation of incidents, escalating as needed for additional guidance
- Responsible for maintaining 95% SLA for incident resolution

Application Security, Audit and Compliance
- Responsible for executing password policies for periodic password changes, maintaining audit history for new user on-boarding and terminating user access
- Helps internal and external auditors with periodic reviews

Application Capacity Review

Application Performance Optimization
- Performs initial level of performance analysis
- Follows pre-defined process to identify performance bottlenecks
- Responsible for first level of performance issue resolution, escalating if not resolved
- Responsible for compliance management

**Qualifications**
- Significant knowledge and experience of designing, developing, and configuring ServiceNow with hands-on experience of day-to-day technical platform administration, support, and maintenance
- Proactive identification and execution of platform enhancements to maximize value, inputting into roadmaps and continual improvement plans for the platform ‘Advanced’ automation including workflow and system integration
- Expertise in working support and operational activities, code migrations, replications, patching, and upgrades
- Create views and reports as needed to illustrate service performance and demonstrate business value
- Experience with Flow Designer and UI Builder
- Experience with configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.