IT Systems Administrator

6 hours ago


Bengaluru, Karnataka, India Postman的IT Systems Administrator職位申請 Full time ₹ 4,00,000 - ₹ 6,00,000 per year


The Opportunity

Postman is seeking a highly technical IT System Administrator to join our team. The IT Sys Admin will be on the front lines of Postman's IT Support systems. You'll provide world-class tech support to fellow Postmanauts in need of help. As the face of IT, the IT Sys Admin must have strong technical troubleshooting abilities, be self-motivated, have excellent written and verbal communication skills, and interact with a combination of technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install/configure and support the endpoints, set up workstations within our offices, and assisting with day-to-day operations for Postman's Global IT infrastructure to provide growth for Postman's initiatives. This role will require the candidate to be onsite at our Banglore office three days a week.

What You'll Do
  • Provide support to remote and on-site users, including onboarding, installing, and upgrading software, Hardware setup, and configuring systems, workstations, and applications.

  • Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to resolve them.

  • Work closely with team members in different departments and time zones efficiently and effectively.

  • Design, Architect, and administration of enterprise-wide applications used for productivity & collaboration (GSuite, Zoom, Slack, Atlassian, Okta)

  • Create and Update Knowledge base articles and self-service documentation.

  • Account life cycle management from news hires to account/application deactivations.

  • Design and implement efficient and scalable identity and access management solutions and processes

  • Ensure SLA's are well defined (and met) as related to current and future workload volumes.

  • Independently research and provide both business and technical solutions based on and related to internal customer needs and specifications and deploy them into our production infrastructure.

  • Work with IT leadership by proposing the use of new services to maximize productivity and efficiency.

About You
  • You have 3 to 5 years of experience working with productivity and collaboration toolsets.

  • Solid understanding of SAAS Applications, GSuite, Okta, Slack, Jamf, Intune, Mac OS, and Windows OS.

  • Experience using ITSM tools for ticket tracking Jira, ServiceNow, etc.

  • Ability to perform in-depth research and troubleshooting for complex technical issues.

  • Strong time management and organization skills; able to prioritize multiple requests effectively.

  • Highly self-motivated and proactive, able to work independently, identify opportunities and develop new ideas for efficiencies. Desire to learn and grow.




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